(Topic ID: 149937)

Twisted Pins - BEWARE!

By PinballRevival

8 years ago


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  • 111 posts
  • 52 Pinsiders participating
  • Latest reply 7 years ago by northvibe
  • Topic is favorited by 4 Pinsiders

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    #21 8 years ago

    I ordered a Gorgar stencil set on Jan 7. I had my reservations, but couldn't find anyone else that has them. About a year ago I had a problem with one backbox side of the Bally Eight Ball stencil (it was backwards). Travis took my call and worked it out with me pretty quickly. I was giving him the benefit of the doubt on this order. But so far I've not gotten any response yet by email nor voicemail.
    I'm on a tight deadline to get this restoration finished (and this delay may have blown it out for me). So, last voicemail is that I need a response by tonight or I start the chargeback process.
    I found some available that I might order. (Although it is Travis' stencils. They just have it in stock.)
    Is this his full-time job or a part-time hobby/job?

    #24 8 years ago
    Quoted from centerflank:

    Perhaps twisted pins and mad amusements are off on an extended cruise together.

    With Kevin Kulek acting as the ship's captain.

    #27 8 years ago

    Just got an email response from Travis about my order. My email was from 10 days ago. Makes me think that he's just working on this job/hobby on weekends. Who knows. I hope I get my stencils next week. I picked up some contact paper this morning to start making my own stencils, as I had given up hope on Travis. I'm going to start on the backbox stencils and go ahead and sand/bondo/prep for painting. I'm not proceeding with the credit card charge back for now, pending his stencils arriving next week.
    BTW the Gorgar stencil is pretty easy. Have you noticed that the cabinet stencil for left and right side is the same stencil? You could make one stencil and use it on both sides of the cabinet. Verified by examining my cabinet and the one on IPDB. Pretty interesting, huh?

    Cheers.

    1 week later
    #29 8 years ago

    Buyers beware. Travis simply cannot do the job!

    December 2015 - I sent an email via the website to see if he had capacity to create Gorgar stencils for me - He never responded

    January 7, 2016 - placed order via website - Received the thank you automated email response

    January 15, 2016 - multiple phone voicemails and email requesting status updates

    January 23, 2016 - multiple voicemails. Travis responded to email from January 15 saying that stencils would ship this week and he would provide a tracking number. I responded that if he didn't deliver within the week I would cancel the order and initiate credit card chargeback.

    January 30, 2016 - In the interim I have created my own stencils and am carrying on by myself. Emailed Travis to inform him the order is cancelled. Left voicemail for Travis to inform him the order is cancelled. Called my credit card company and initiated a chargeback.

    Long story short: Don't waste your time with Twisted Pins. Travis either doesn't care or is in over his head. Either way, look elsewhere for your stencils.

    2 weeks later
    #31 8 years ago
    Quoted from PinballRevival:

    Just to follow up. Travis never responded to me in any way, shape or form! I filed a merchant dispute with my bank and had my money back within two days. I would not wait to start this process if you have an outstanding order with him. His stencils are not that good anyway. Inferior material and poor registration. Good luck!

    Dittos. I initiated a credit card chargeback and never heard word from Travis. I created my own stencils (a pain, but what else can you do) and I finished my Gorgar! It's beautiful!!!!
    Long story short, run do not walk away from Twisted Pins.

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