I just wanted to give everyone a heads up about my experience with Twisted Pins. I ordered 2 stencils from them on December 5th, one stock stencil, and one that they needed to create. I heard nothing from them for a month after they took my money (they charge your card the moment you order, despite them telling me last year that they don't charge cards until they ship the order - NOT TRUE!!). I began writing to them around Jan 3rd and leaving voice messages requesting the status of my order. I left 3 voice messages and several emails (over 3 days), the last of which they responded to when I finally asserted how unprofessional they were being and that they were being completely unresponsive to my requests. Travis finally wrote back to me on Jan 5th and apologized for the lack of response and committed to shipping my stencils that same week. January 5th was a Tuesday, so the latest they would be going out would be Friday the 8th. Fast forward to yesterday, no stencils, no updates, no communication...nothing. I wrote and insisted on an update and a tracking number - no response, I wrote again at the end of the day - nothing, this morning I wrote to them via their website and let them know I would be finding my stencil solutions elsewhere (btw - pinballpimp.com is the place to go.). I left a voice mail for Travis and let him know that I was extremely unhappy and that they were impacting my production schedule and literally costing me money, and if I didn't get a call or email by days end, I would contact my bank and have the transaction reversed for lack of delivery of product. That is where we are now. I have filed a merchant dispute with my bank with all of the details. Also, the one time I did get a stencil from them, the registration left a lot to be desired and I had to "fudge" the stencils to make the work! I'll be making my own stencils if they aren't available elsewhere! I would avoid them at all costs, but that's just me. Take from my experience what you will, every word is the truth!