Dear RAZA Customer:
We hope all is well. As promised before we want to provide a timely update about where things are now...
The latest we have from the lab is that the UL for the U.S.A. and Canada reports are being prepared. We have passed the SAA requirements and 95% of the CE requirements. While product safety have passed, the emissions and interference tests metrics for a few of the CE countries require additional modifications. We are still being told it will take 4-5 weeks for the final CE certification reports after our fixes pass the tests. The UL reports should be herein in the next few weeks which allow us to move forward on those machines.
We continue to appreciate many of our vendors being able to timely get us quality parts to spec. Unfortunately some vendors are still having issues with global and regional supply chain disruptions. We thank you again for your patience. Despite the past, we don't want to be known as the company that customers can rely on for delays. Our entire team is very cognizant of that and are working hard to be accountable for lead and time lines. As we are coming up on five months now since we opened up orders, when our teams were confident they could delivery by February to March, we definitely are frustrated at our inability to follow through and overcome internal and external obstacles. While some things are outside of our control, we understand the importance of delivering on the promises made. As such, it now doesn't make any sense to make more RAZA machines than orders.
With current lead times on the certifications and parts, there will not be any significant updates in the next 6 weeks. Our goal is to update in mid May and at that time (if games are not imminently ready to start shipping) to offer some financial relief for the delays in the form of a return of store credit, discount of the RAZA purchase, or allow customers to rescind RAZA purchases for a refund with nominal interest.
To those on this mail list that are not RAZA customers but are waiting for surplus machines, we are so sorry that there will no longer be surplus machines. However, if some RAZA customers decide to rescind their contracts, we will offer those first-come, first serve machines to the list for the original prices. Please do not contact us about this yet. We will only be able to provide an idea of availability closer to end of May once purchasers decide if they want to rescind their purchase.
Best!
Kellogg, IA
Vancouver, BC
