Quoted from pinlawyer:
About 15 years ago, I replaced about 4 self-destructive habits and obsessions by reviving a half-dormant obsession: pinball. I found RGP, thanks to a local collector named Bruce Artman, "met" a ton of pinball folks from around the world--many of whom are here now--and went to my first Expo. I remember meeting Rob and Bridget, and Mike Pacak, the owner of what I thought was the greatest and rarest pin ever: Jolly Park. I loved the tourney--almost won it once (but had to leave before the winner's bracket played out on Sunday)--and the camaraderie among pinball enthusiasts. Expo was the only place where players and collectors both congregated (I was both), and was also the only place most of us could go to talk to other people about nothing but pinball. It was likely a vacation for many of our families FROM pinball.
Fast forward 15 years and there are shows-worth-a-plane-ride almost every month. We even have Zapcon in Arizona now. Pinball really has exploded and is no longer something for which I have to travel to find fellow enthusiasts. It's been a couple of years since I went to Expo. But it's been dying, IMO, since its 25th. Nobody complains about Rob and Bridget. But Mike P is a hugely polarizing figure who always seems to be yelling at someone. My observation has been that it's probably the one time each year when he's in charge of something big. I felt sorry for him--a big guy riding around on a scooter a size too small with a little dog, yelling at people and telling them what to do, how to do it, and where. Taking Expo from him seems almost cruel.
To be fair, Mike heard the criticism and took it to heart the last few years. He was on his best behavior in 2016 and 2017. In 2016, I noticed he looked a little upset one time, but never blew a gasket when I was around. In 2017, he was always nice. I had to work with him on some stored games in 2016 and since I was part of the repair clinic in 2017, I saw him a lot. Believe it or not, he seemed nicer than Rob to deal with and I'm not knocking Rob.
And remember, Mike took the suggestions/demands/outcries to heart and now keeps the free-play room open during the banquet.