I’m looking for a little help here. I’ve had my TZ for about three months and I’ve had this happen twice now.
The ball rolled slowly under the power playfield. I think it was “The Camera” shot, but I’m not sure. Anyway, the ball disappears and is never seen again. I think it is down under the playfield because I can’t find it, ball search can’t find it and shaking the crap out of the machine doesn’t break it loose. The only way to get the ball back is to take the glass off and raise the playfield about 1/2 way until I hear a clank. I raised the playfield up the rest of the way trying to figure out where the ball was, but I didn’t see it. When I lowered the playfield, the ball came rolling out from under the power field.
I tried removing the metal trough under the camera hole and everything looks good. I also tried to replicate the problem, but I wasn’t successful.
Has anybody else seen something like this before? I can’t find anyplace where the ball can get stuck, but I’m obviously missing something.
Thanks for any ideas.