Received the NIB Prem yesterday and out of the box it played pretty well, rare SDTM from the pops, only had air balls to the out lanes once or twice in a few hours of play, the problem for me the was bicycle girl bash toy, i would hit the toy and it would go along the left side of the ramp and go SDTM after hitting the rubber on the ramp post. Also the left out lane was a magnet for drains as it seemed no matter how much nudging or literal shoving of the machine it would drain. I didn't make any changes last night but I played it a little this morning before work and it kept happening and i was getting frustrated so i raised the back right leg a couple millimeters and magically both the bike girl and the out lanes were working great; no more SDTM drains from the bash toy and little nudges were saving balls from the left out lane. So if anyone else is having those types of issues consider making small adjusts to the level of the machine and that may fix the issue. I'm sure others have brought this up in the thread but i wasn't going though over 100 pages ha. BTW made it to Horde mode after the changes and that mode is amazing and tons of fun!