2nd part of fix is a set of washers that go on top of the ramp plastic that prevents the ball from flying off...Usually, without the washers the ball will fly up hit the plastic and come back down the ramp. With the washers in place, it extends the plastic higher so the ball has more clearance and does not hit the plastic or when it does, it continues up the ramp and not down the ramp towards BG.
Works great!! I was frustrated a bit early with the ramp until I put these washers on and now, it works perfect.