This rang a bell for me. I had a TSPP that had a one way gate on it instead of a little wire speed bump so to speak. The ball almost never made it to the top.
I had two holes where the little wire was supposed to go, I think I ended up just making one and sticking it in the hole and taking the one way gate off. Worked fine after that.
Do you actually have a one way gate, or do you have the little wire in the play field like in the picture?
Quoted from Kevlar:seems to make it to the top deflector bracket/one way gate and fall back down.