Quoted from Moli410:
Need some tech help. This has happened 3 times since owning the machine.
I’ll turn the game on and press start. Puts a ball in the shooter lane and I plunge the ball. Ball hits the targets, pop bumpers, falls in the itchy and scratchy hole, everything and it doesn’t register any score. The ball goes into any of the holes, it won’t launch the ball out. Yet if the ball goes down to the trough, it’ll constantly keep putting a ball back into the shooter lane every time. I’ve had to do a factory reset on the machine to correct the issue.
Just thinking as a coder, if it felt the ball never left the trough, what you’re describing would “make sense”. If the switch in the shooter lane weren’t registering, I could see that explaining it. No need to register input from the playfield if it never left the shooter lane.
So, I’d confirm the shooter lane switch is working. What I’m afraid of is the sound effect for plunging the ball seems to be triggering.
I’m with jahkub in that is would go into switch test and validate that things are registering. Sometimes a simple reseat will get things working again.