As the title states, a customer of ours had their pin stolen off of a Fedex railcar on its way from Chicago to California. In speaking with Fedex its extremely rare for this to happen and they believe it was largely due to the star wars stickers on the box. The game was taken directly off of a rail car in transit.

Please keep your eye out for serial number 342175C and if you see it anywhere please send me a message.

Stern was great and helped us get a replacement for our customer super fast. Hopeful they can utilize their insider connected to track this unit or brick it. I made this suggestion to them and they are investigating if this is possible on their end. If so, this would be a great security feature for all of us end users and route operators. Once you go into your insider connected account and label your game as stolen if it was able to brick a game from working that would really help deter some theft. All of us who sell games on the second market from collector to collector could also benefit from similar issues with transit theft.

I'll update the thread with any new info I receive, I just wanted to get the serial number in front of as many eyes as possible.

Thanks! If I was unable to get another one from Stern i was going to shop around for him with another dealer. It's really no ones fault it got stolen but we believe in doing the best we can for the customer so we took care of the claim and finding a replacement rather than just say its their problem to deal with.

Exactly. Fedex basically asked why I did that. Like I should have expected someone to steal it because it said star wars.

It would be at an owners request and not a distributor/dealer, I am still the owner as the person making the request. When an item like this is stolen from anyone, it would be nice to see the option to brick your machine if you had a registered in your insider connected account with a police report being provided.

As an operator, it would be great to see an option where your machine can be turned off if you have a tech alert for a major failure. For instance, you have a node board go down or a flipper that is not working, you receive a tech alert and then you can put your game into an "out of order"(displayed on main display) state remotely. That way your game doesn't have money put into it with a disappointed customer or played broken until you can arrive and fix your game.

There are plenty of positives available for remote control of these games, not sure what a negative would be.

Possible, sure. Extremely unlikely. It’s pretty tin hat to think people are hacking them. Quite honestly all that info/ability is available to a hacker right now if the game is connected to the internet.

I understand that just fine. The current insider connected network has all of the information you are worried about someone getting. The security protocols are already in place along with the ability to have remote control of games/information. I am suggesting increasing the user access to allow us to manage our own equipment. Any of the hacking you are worried about already exists as a vulnerability of the network today.