Quoted from PtownPin:JJP provided new play fields for those machines (at their cost), which wasn't an ideal solution but at least it was something. I was willing to roll the dice on the past 5 machines knowing they would do something if there was a play field issue, but now that they've gone away from that I'll never buy another JJP NIB machine.
I haven't heard of anyone actually getting a new GNR playfield at cost or otherwise. Many of us (including me) are 'on the list', but it seems this has been forgotten about as they move on to the next game.