Couple of questions:
1) does it move freely as an assembly both out of the game and installed in the game?
2) do you get more than 1/2" travel when moving freely outside of the game?
3) when the spikes activate, do they move up really quickly, or does it take time to get to the "up" position
4) have you checked to see if there is any dirt or other gunk in the holes for the spikes, there is not much clearance between the holes and spikes so anything trapped in there could cause it to bind
5) any bent spikes that don't seem to be in alignment, or parallel with the rest of the spikes
6) did you check voltage at the coil on firing
I'm assuming, based on your notes that you can get more than 1/2" in game if you move it by hand. I'm also assuming that when you move it by hand in game you don't feel any resistance during travel. Weird.
Scott