Ok, is that only after qualifying the reactor with the keypad (9x9 grid in front of the standups)? Seems to be.

From reactor 4 onwards you can only enter the reactor from one side.
The orbit light will tell you which side you can enter.
The sides alternate with switch hits to the bottom in lanes.
Is this what you are talking about?

No, I'm talking about before you hit the scoop to start the reactor (i.e. before the reactor music starts). I know what you're talking about with reactor four and later.

This is earlier than that. I will briefly see one side light up pink and then disappear (then neither side is lit).

Nope, they had a rig that was continuously launch the ball and it would come from all possible angles into the scoop.

My playfield on game number two still looks great after more than a year on route. Sounds like there was some sort of issue during the 300s? Which has since been fixed? Bummed for anyone that is having this happen and curious what was the issue, how fixed.

From my experience spooky pfs are the best I have seen. Seems like these handful of pfs are a blip?

Interesting. That is cool how they test that.

I am game #354 (I think. Have to look back). I am not experiencing any chipping on my scoop but am def experiencing the playfield paint and what not being peeled under the posts. I bought the nylon washers to fix that. All will be good. Its pinball. They are meant to get beaten up. I love my TNA and will not get rid of it so not concerned on trying to sell. I just don't want it to get worse under the posts.

Nope, you can definitely do it before the reactor is qualified. When I'm playing I basically have it in my head that any time the ball goes down an inlane, I should be aiming for the outlanes as it comes to the flipper to build reactor value. It'll also work while the reactor is qualified to get you up in there to (hopefully) fall in the scoop so you don't have to watch your shots bounce out of the scoop over and over

Awesome, I'll have to watch for that, especially given the struggles I have with hitting that scoop! I have some drop dead foam coming from Pinbits which may help.

I wasn't around when Lionman was a thing and banned from all threads except the Lionman thread (and this one I think). My xmas wish is that they will do the same with the word "dimples" some day.

I wouldn't call 150+ a handful (assuming every one in the range of numbers mentioned here has the same problem). Its great that they figured it out and fixed it, but that doesnt help us. What are they going to do for us?

I tried the nylon washers today, but I couldn't find fender washers and the ones I have are too small, so you can't keep them in place when tightening the post. I'll be leaving my game taken apart until I can find a better solution.

20181206_094238 (resized).jpg

I see that label that has the serial number, but no game number - unless it's the last 3 of the S/N.

Yep, I am #412, and the last 3 of my S/N are 412.

I'm seeing a bit of paint loss under the top star post on the right sling on mine too #163. Just like the other poster, I'm not getting rid of mine anytime soon and have also ordered some washers linked above. Not worried about it at all.

I assume its digital print and if the post bottom is sharp or too tight might cause chipping

Just got a TNA yesterday and only had time to set it up and switch it on for 2 minutes. I saw that the reactor slings are not firing, even in coil test. Had no time to even look in the back box, but can anyone point me in the right direction to look? Fuse, connector, etc? Thanks!

I would go through and reseat the connectors and then check the switches.

And I just custom cut Neoprene as an option too... we hate to see this, know what batch it was, and it's already fixed. We have been fighting this to find the reason for weeks. I hate it ever happened, but at least we know why. Sad part is, it was us being over cautious that caused it.

As KT said... reach out and we can help.

class act! you guys are awesome!!

can you identify what game numbers and what was the root cause so we know?

Could help if anyon has a game possible impacted to know they will want the washers in advance of things happening?

It's here!!!!!!!

TNABoiz (resized).png

Scoop on number two. 15 months on route.

7354D453-B0FD-4F37-AF96-38097A36D53E (resized).jpeg

First off love the game. With that said I probably have under two hundred plays so far and I was number 279 butter so I don’t know how quickly the wear would show. Why not release the game numbers of the batch that was effected?

It’s refreshing that the owners of the company step in to say we are aware and trying to make it right.

Appreciate the official remedy and update Charlie. Shit happens, no big deal

Reaching out to KT now, thanks!

I received my nylon washers in the mail yesterday. Ordered from Lowes. Below is the link that AndHart120 posted on post 4051

https://www.lowes.com/pd/Hillman-2-Count-5-16-in-x-3-4-in-Neoprene-Standard-SAE-Fender-Washers/3012346

I installed one under the star post to the right of the scoop. Just letting everyone know that I am extremely happy of the outcome. It looks good and is covering up the damaged area. It also looks like it will be preventing further damage. They were cheap and come 2 to a bag. Thanks again AndHart120 for sending us this link and trying out first!

No problem! Funny thing is I wanted to post that not only to help anyone else but to first make sure I wasn’t doing something that wasn’t a good idea! It made sense in my head that having a soft rubber like washer sitting/rubbing on the playfield would be better than hard plastic but I just wanted to make sure!

I own #299, right around 400 games played with no wear/paint loss. About 100 games in, I tightened some star post scews as some had gotten loose.
I could not be happier with this purchase. Still get a boner each time I walk up to play it.

What date was yours made?

"Still get a boner each time I walk up to play it"

This is hands down the best thing I have read on Pinside. Thank you

Thanks for making it right, solid response in acknowledging the issue. It would be helpful to note what game number range is affected.
I'm game #378 (Born on 10-21-18) and have had zero issues with my playfield so far, but I have installed the washers to be preventative.

+1 Agree they are on it!!

My electrician always says "no good deed goes unpunished". I've found it to be quite true.

Thank you for owning this. I can't wait for my ACNC next year, you all are killing it!

In summary, these are the options I'm seeing used or recommended to protect the playfield under the star posts, most notably the post right of the scoop:

• LOWES: Neoprene, black, soft, will hide existing damage
  https://www.lowes.com/pd/Hillman-2-Count-5-16-in-x-3-4-in-Neoprene-Standard-SAE-Fender-Washers/3012346
• PBL: PETG, clear, hard, will not hide existing damage
  https://www.pinballlife.com/clear-petg-fender-washers.html
• AMAZON: Rubber, clear, soft, is not a fender washer, will not hide existing damage, may warp on tightening
  https://www.amazon.com/uxcell-Outside-Diameter-Rubber-Gasket/dp/B00843U5WS
• LOWES: Nylon, translucent\white, firm, may hide existing damage
  https://www.lowes.com/pd/Hillman-4-Count-5-16-in-x-Nylon-Standard-SAE-Flat-Washer/3013089
• AMAZON: Silicone, clear, soft, is not a fender washer, will not hide existing damage, may warp on tightening
  https://www.amazon.com/Uxcell-a15122100ux1166-Silicone-Connector-18x8x2-5mm/dp/B01DKKR3XI/ref=sr_1_6
• SPOOKY: Acrylic, clear, hard, custom
  Spooky custom cut acrylic
• SPOOKY: Neoprene, black, soft, custom
  Spooky custom cut neoprene

Lots of options provided in the last couple pages.
The softer options seem to be a safer choice for those where damage already exists, or is imminent. I personally would prefer the fender version in each case. The nylon choice is likely the most robust, while still soft enough to protect the playfield.

I'd like to see what the results are after a few hundred plays.

edit:updated PETG characteristics

I use the PBL fender washers on my other pins slings as plastics guards (as done in the TNT videos). They are hard plastic not soft. The only thing I’d worry about with those is the edges are somewhat sharp and I wonder if they will wear a 3/4” circular scratch in the clear coat.

I'm going to be doing neopreane then acrylic? I know it sounds like overkill, but I think the neopreane creates the best protection for the playfield, but star post will sit better on the acrylic. Might not work at all, but that's what I'm going to try.

My butter cabinet #356 arrived last night. The box was a little dented so I completely opened it while the driver waited to be sure the clearcoat wasn't damaged. Luckily it's near perfect! There's a pretty good scratch on the both sides of the inside of the backbox probably from assembly when they installed the LCD. I'll have to find some black paint to touch up the veneer.

I got it set up, but didn't get to play a game yet. I guess before I do I'll stop at Lowes on the way home and pick up some washers!

Ok just got 452 set up and turned her on. No sound and shaker not working? Help!!!!

Edit shaker working just no sound volume set at 6.

Amp was off switch on right front side for reference.

I had the exact same thing happen. I had my multimeter out testing like an idiot only to realize there is a power switch. .

On the play field thing, mine was #218 born on 8/6/18 and it looks pretty good after 300 games or so. I just did a thorough inspection and I didn’t see anything jumping out at me.

457 arrived and set up! I put a ceramic ball in it, it is madness!

20181207_200236 (resized).jpg

20181207_204900 (resized).jpg

20181207_210257 (resized).jpg

20181207_234419 (1) (resized).jpg

452 Set up and Dialed In!

Mods done... Upgraded monitor, TNA and Ghost LED backlighting, ceramic ball, sticker kit, purple led on start button, led upgrade to beacon, LED OCD speaker rings.

This is what happens when you have to wait 6 months and read this post every day. I wonder if I will stop looking every day now, doubt it. .......

Had Spooky add shaker, side mirrors, knocker and coin box.

Also waxed playfield, had to turn on amp, turn up gain on sub, adjust lock bar. Love the sticker on the back box idea, had to do it!

Loving Life!! Thanks Spooky!!!!!

OopknmtdTP6iaowr5NnaYg (resized).jpg

EolxiggJTUmQmEPFM9BFyw (resized).jpg

ztgzr0C+RqKr6Ywv6XNJkw (resized).jpg

Well I'm less than 24 hours in with a couple dozen plays and my mylar rings are already almost totally peeled off :\. Could have sworn it was said this was fixed?

Will be checking mine. Just lost my back lighting on TNA side rails and Ghost. Email sent to Hooked On Pinball.

Email Kayte for nylon rings.

Just need lighted flipper buttons.

Which ones do you recommend?

Finally got my lighted side rail mod and lighted hinge mod installed today! Wow. I love it. Check out HOOKED Sweet sweet mod!

0F0C9A92-B6D1-4B96-A79D-796BB1B9D4AA (resized).jpeg

C22148BA-BD8E-4814-96BF-D9A67F316831 (resized).jpeg

In case anyone was wondering, I installed these today and they fit the base of the star posts quite well. When you tighten it down, it squishes just enough to cover up any paint loss. I didnt take any pictures but I would recommend these under all of the star posts that see contact with the ball.