Quoted from tectonyc:This is kind of unacceptable, Spooky. Several of us have now had very expensive paperweights sitting in our homes for several weeks, and at least one of us has had a dangerous electrocution/fire hazard paperweight.
Hello, I here am new, and I have a tale similar to others on this forum.
I have never owned any of these mechanized pin and ball devices before. I do, however, have some arcade machines (Star Trek, Stargate, Gorf, Pole Position, Neo-Geo 4-slot, Big Buck Hunter).
I received TNA-CE #169 on 12/19. It worked great for a week, with a couple minor glitches -- the right orbital stop needed to be bent down a bit to actually stop the ball, the ball was sometimes not being ejected from the left scoop, the autoplunger sometimes did not plunge in multiball. (EDIT: Another intermittent symptom was that sometimes the lock would think there were two balls in it when there was only one ball locked. This seemed to really confuse the machine during multiball when this error would occur.)
On Christmas Eve, I took the glass off and installed a decal set for the targets and scoops and suchlike. On Christmas morning, I turned the machine on and it was not working right at all. After pressing the Start button, it was repeatedly, and rapidly, registering switches that were not being actuated. In the menu, I went to the switch test and it was showing switch 38 (right inlane) and the trough switches randomly actuating. Pressing on other switches showed that the switches are all scrambled; for instance, the middle grid target was listed on the switch test screen as "pop bumper." Other switches didn't register at all when pressed. None of the opto switches in the lock register.
Under the playfield, there was nothing obvious. Checked connections. Restarted the machine. After it booted, and without doing anything, the lock drop targets dropped one by one and then rapidly popped up again, followed by three more quick pops from under the playfield. This process would take about 5 seconds and would repeat a couple seconds later. This would happen about twelve times.
Closed the coin door. Turned the machine off for a minute and then back on. Pressed the Start button. The whole machine power-cycles and re-boots. That can't be good and there's nothing I can do with it. It is a Spooky brick. At least the dogs are happy now.
On Monday, I gave a call to the phone number listed inside the coin door. The answering machine picked up and said, "Our hours of operation are 7am to 5pm, Central Standard Time, Monday through Thursday." I didn't really expect them to be open Monday since it was a federal holiday, but I wanted to at least leave a message so they could hear me explain the problem and hoped they would get back to me the next day. No one returned my message on Tuesday, so I called and got the answering machine again. Same message about the hours. Left another message. Wednesday, same deal, same message. Can't reach anyone during their normal hours of operation. So finally I tried the email address. They replied an hour or so later saying that they "are out on break for the week."
Hopefully they can figure something out for me next week, unless anyone here has any ideas for me to try. Thanks.
Max