Quoted from pinthewin:
I heard from Spooky and there is a new version of the lane ramp that will apparently fix the problem.
IMO, everyone who received a machine with the problematic lane ramp design should automatically be shipped the updated part. With such a small run, one would think you could track which machines got which part. So if you're having problems, let the know.
Also, I want to check will all new CE owner to see if your lower right apron looks like mine. The tab that covers the plunger is undersized, and giving it an incomplete look, as it exposes some undercut wood rails on the side of the shooter lane. For a CE version of a game, this an odd design choice, if it is indeed intentional. I'm hoping it was an oversight and that they also have a fix in mind for this.
Finally, I want to thank everyone who chimed in with pictures of their ramps. I know we all love this game and want to support the company, but at the same time, we all deserve to have a game thats up to CE standards.
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Well crap.. I’ve reached out to AJ who is my customer service rep for my other little issues.
My apron also looks like yours, but AJ said I would be getting replacement parts for my other needs minus the apron.
Not sure if that is because there is no simple fix to it or that is where they drew the line?
Any rate, I’ll reach out again to have this updated part sent to me.
FYI, I only communicate via email as I’m dealing with taking care of my kids and working. Hard to make phone calls.