Look for the pin inside the trunk which stops a360 rotation, also do trunk test and note carefully which way the trunk is turning, watch display for direction. My new to me TOM had this problem with the wires twisting, found pin missing and new motor installed by matching color (red) which was incorrect and motor was turning wrong direction on cpu signal. Swapped motor leads and cleared all problems with trunk. Basically polarity reversed on the gear box motor is root of the problem.