I am getting my ball stuck a lot in the same spot I have pictured (when the ball is returning from a shot to the far left lane):
After investigating I learned there's actually two stacked pieces of clear plastic that the ball gets stuck under rather than just one. I'm not sure if this is standard with everyone's machine, and it seems to me if I were to remove one of the plastics I will reduce the thickness in half - possibly creating a little more clearance for the ball.
However, the bottom piece might be designed to strengthen the plastic. (Perhaps it's more prone to breaking without a double layer to reinforce it so it's essential not to remove?)
Any other TOM owners with this problem or a suggestion on what to do?