Quoted from Deez:Number one benefit to tokens is loss prevention. You control access to the actual cash thru the use of a change machine and limit theft from employees to just giving out free plays vs stealing money.
There is zero benefits to the customer.
By reducing theft, and increasing income, a location can remain in business, and buy new pinball machines for the consumer to play. In this way, a location's use of tokens can indeed benefit the consumer.
Regardless, I can't imagine storming out of a location because they use tokens. Any potential customer that insane, you are probably better off without at your establishment.