I'm one of the idiots that bit on the full 10 volume pre-order. My decision was based primarily on Todd's initial YouTube video announcement. I was disappointed with the quality of Vol. 1, but I could have lived with it. I was disappointed to hear that Todd left the project, but I could have lived with that too. I'm not okay with this shitshow of a thread. With the lack of goodwill I see no reason to believe that Vols. 2-10 will see the light of day. I emailed Pinball Buzz and requested a refund of my pre-order money less the cost of an individual book. I tried to be diplomatic about it and indicated that I would buy the books individually if Pinball Buzz could show an ability to produce them. According to their reply they cannot accept returns on "sale" items. And they reiterated that Todd was "beyond our control". But they did offer to send me the missing chapter. I guess it didn't occur to them to actually send me the missing chapter. Apparently I have to specifically request that they send me the missing chapter.
Okay, so I tried a PayPal dispute. Instead of responding at the dispute level, Andrew hit the escalate button with a massive reply that was mostly a cut and paste of their terms and conditions. He says I placed the order "months ago" yet the PayPal invoice is less than a month old. He says their 15 day return window has expired. Weren't these books sent regular mail? I actually haven't found any record of when I received it. He concludes by saying that he's sold hundreds of books and I'm the first person to request a refund.
I hate to see him get the last word, but It would appear that I have no further opportunity to respond unless PayPay requests more information. I have no idea how these things play out. We'll see...
I'm intrigued that this Andrew guy is willing to go to war with me over something that has yet to be produced. There are no physical items to return ship, inspect and restock. Would it not be easier to refund the money and simply sell the books to someone else?