(Topic ID: 131690)

Titan Pinball has a new website! Fewer calories, bursting with flavor!

By Titan_Pinball

7 years ago

Topic Heartbeat

Topic Stats

  • 13 posts
  • 5 Pinsiders participating
  • Latest reply 7 years ago by Crash
  • Topic is favorited by 3 Pinsiders


Linked Games

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    #1 7 years ago

    We are very excited to unveil our new and improved website. It's been a long few weeks, and many, many hours, but we think the effort was worth it.

    We listened to your suggestions, and tried to incorporate as much as possible to make you experience a pleasant one.

    The short version:
    Easier ordering (doesn't leave product page when adding to cart), better cart management, flat rate shipping option, better payment integration, easier to navigate, one-click ordering for kits from our kit database with rewards for kit creation.

    The long version:
    We are on a completely new platform, so most of the issues we had should be a thing of the past.
    You are no longer moved to the cart page after adding an item. Your cart is persistent, and will no longer disappear after a time period, or exiting your browser (provided you are logged in).

    Shipping options are in place for international orders.

    Payment integration is tighter; this should eliminate double orders and login issues.

    Lots of small tweaks here and there to make the experience smoother.

    The integration with the Kit Database was a tough one. We had intentionally kept it separate because I did not want to directly monetize from the community's effort to fill a public database. But, we have received a large number of requests to provide a "one-click" ordering option. We think we have found a solution that will encourage participation while rewarding kit creation. A "Buy this kit" button has been added which will automatically place all line items in your cart. Upon checkout, the site checks to see who created the kit, and will award them with a store credit which is a percentage of the kit price. This means that you are rewarded EVERY time someone buys a kit you created (even if you buy it!). We feel this is a better option than a onetime 15% discount, and it's a lot less clunky to take care of (no more having to email us after you make a kit).

    We really hope you like it, and we are always open to suggestions on how to make it better.

    All credit goes to Pinsider Compy for making this happen. He did all of the complex coding and feature addition, while I did the grunt work and made strange noises.

    The site will be down tonight (6/27) for a few hours while we migrate over.

    Thanks again,
    -Matt and Eve
    Titan Pinball

    #2 7 years ago

    The site should be back online. We are still squashing a few bugs, but it should be stable.

    #3 7 years ago

    Whoops! I lied
    Still having some issues.

    #4 7 years ago


    Looks like everything is good to go!

    #5 7 years ago

    Thanks for the shout out, Matt!

    Anyone feel free to let us know if you run into any issues with the site. We're still working on additional features to make the customer experience as pleasant as possible! We're confident that the new site and integrations with the kits database are giant leaps forward in that effort.

    #6 7 years ago

    The only issue i see (and this is a personal one) is that when a kit is added to the database it is based off of the creators personal color preference. is there a way to make the shopping cart editable once a kit as been added? i just pulled up tron for example, what if i wanted to change the flipper rubbers to all orange, or clear, or etc? right now i don't really see how to do that.

    I think what you guys are doing is great by the way. I do foresee someone just going to the manuals for the games, then added them to the database (like i just did for Black Knight 2000), without giving it much thought. should that really be rewarded? i did BK2K because i own it and i wanted to see how the "create a kit" database upload worked. If there is a way to change the ring color when i order it (i see no reason for me to remake the Lord of the Rings kit list) then i think this will be awesome, but if i have to manual go into each ring and change the color then i might as well just make it from the list in the book and type each size in so i can select the color i want then.

    there is a possibility that i am doing something wrong on my end too.

    just my observation. keep up the great work!

    #7 7 years ago
    Quoted from KingPinGames:

    is there a way to make the shopping cart editable once a kit as been added?

    I agree and just popped over here to make the same comment after having just created a kit for my own machine.

    When you click on an existing kit, it would be nice if there were drop-down menus for the color of each piece instead of having to click on the "Create Similar Kit" tab and remove and add each piece but with your own desired color.

    I entered in my kit as the machine's standard "all white with red flippers" but I think half the fun of Titan's product is that fact you can get your rubber parts in an awesome assortment of colors.

    With the way the database is now, you'll end up having a new kit every time someone wants to order a new color scheme. The idea of rewarding kit creators as incentive for the community to add to the database is without a doubt a nice thought and gesture. But I would believe that over time, the pin community is naturally going to add the database because you have a GREAT product and an easy way of entering the info.

    I personally would suggest: Once a machine's pieces have been entered, that's the base kit for that machine. Create drop-down menus to allow customers to select their own color scheme and when the customer buys a kit (regardless of if they choose their own colors or choose whatever the standard colors are), the customer gets the 15% discount.
    I understand wanting to incentivize people to add to the database, but you also need to offer something to would-be customers, namely a discount for buying a whole kit's worth of rubber.

    New site looks GREAT btw! Definitely easier to navigate.

    #8 7 years ago

    I thought about this as well. To me only the people who actually tear down a machine and build the kit should be rewarded. Anyone who doesn't even own any games can download manuals and regurgitate that information all day long and call it a full kit (don't take this the wrong way if you have done this because it's still very helpful) but often the manuals have more than one error in the rubber list.

    Then again, how could you tell who used the manual vs. who actually tore down a game? Choice of colors? Ask for photo of a note that says Titan Pinball sitting on a half torn down playfield?

    #9 7 years ago

    when i did the the breakdown for the games i listed, i listed that i owned them and that this kit was from the manual. once i tear the machine down and redo all the rubbers then i will update the list that i made.

    #10 7 years ago

    Thank you all for the feedback.

    I have discussed these changes with my programming guru, and I am told it is possible to allow a color selection change before adding a kit to your cart.

    I certainly understand the need to be able to change something small (like flipper ring color). But, we still want to encourage people to manipulate the colors and create their own unique kit.

    Every kit listed for a game qualifies for rewards, not just the original. Ideally, every kit would have a "manual" version, and then some different color options.

    I'll crack the whip and get Compy working on this

    #11 7 years ago

    My account is showing a blank order and transaction history. I even ordered last week using the new website.

    #12 7 years ago

    We had a few issues at the start with some of the settings. Anything from here on should be stored correctly.

    We could not bring in all of the old order data due to the way the new site handles orders, so we brought over the basic info for the back end.
    If you need any older order info I can look it up on the old site, which we have running on an internal domain.

    #13 7 years ago

    Ok, don't worry about it. I really don't need that info as I have the receipts anyway.


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