Quoted from Kcpinballfan:If you don't have like me giving my impression of the first time I've ordered from you then don't come on the forum(it's exactly what a forum is intended for). That's business, you have to take the good with the bad, I didn't say anything derogatory about you just giving a review and a first impression about my order. Please don't monitor my posting habits and I also don't appreciate you posting my full name on this forum. You can use me as an example of why you're happy retiring but I think you need to go back and read my post and realize it was meant as nothing more than a review for others that don't know about your company. You sell a product and I am a customer of your product, I respect your opinion but it's very bad pool to piss on the same stomer base that's afforded you with your living and in turn your retirement. Good luck in your retirement and I'm sorry you have to put up with such unruly customers.
Sorry Jon, I was speaking tongue and cheek, that's what a "wink" is there to indicate. I'm sorry that I put your name up, I'm not one to hide behind an anonymous screen name. Never have, never will, so sometimes I forget that a lot of people do want to hide their real name.
Just like you wrote a review, it's my right to respond to your review. Which I did so that you would be assured that your issue would be resolved. I don't see where I was adversarial at all.
I don't follow your posting patterns at all, I don't have a clue whatever gave you that idea. You posted on a thread which I started which has NOTHING to do with purchase reviews. Why didn't just start a new "my first purchase from Pinball Inc. review" thread? You seem to be the thin skinned one. Maybe you should evaluate your own inner self when it comes to forum decorum.
It would be one thing to write a "review" once the issue was able to be researched to see if we could resolve it. It's another to post on the forum BEFORE you even try to contact the supplier. That is NOT what a forum is supposed to be about. A review should be the full story, not just the knee jerk reaction "I got a product and I'm pissed so I'm going to slam the company on a forum before I even try to get the problem resolve". The world is not perfect, neither are we. Mistakes happen, but when they do happen by us we always make good. For all we know the damage may have been caused in shipping.
My main issue, why didn't you write a follow up telling everyone that once you contacted me that I immediately responded and took action to resolve the matter? That is what I call poor form.
I've edited your full name out, unfortunately your "quote" keeps the name installed. Hoist by ones own petard.
Cheers,
James Loflin
Pinball Inc.