Thank you for starting this thread as I’ve literally thought about doing so for the past week. I ordered 2 months ago and was told shipping within a few weeks. I reached out to Tilt 3 weeks ago and 10 days ago with no response. Just reached out again.

If I don’t hear anything this week I’ll just cancel and work through the credit card company. But purchasing goods shouldn’t be a PITA like this.

Funny thing is the day I placed my order, I went back and forth with them 3 times via email with very quick responses.

Quick to respond to get my money, but ghosting me to send me what’s paid for. That is a very bizarre business model.

A solid guy takes 10 seconds to respond to emails and to set proper expectations about delivery. He doesn’t give the hard sell, promise delivery in 3 weeks, then ghost you. That’s is the typical behavior of a scam artist! But if you know him…let Trent know he’s losing credibility and he should respond to people.

I knew nothing about Tilt/Dan a few months ago when I purchased. This thread has been enlightening. I’m also going to be more active to either get my money back or the paid for product as it’s not right.

In fact, I just checked up on Dans profile. This is interesting. Dan is responding in the past few days to forums helping when people aren’t getting responses from laseriffic toppers.

Usually, I’d say that’s awesome. I’m a huge fan of people helping people! But In this case, I’d ask how Habeboo has time to go out of the way to help when he cannot find time to simply respond to his own customers who have given him money 2+ months ago.

Again, the thing that irks me is his speedy replies to get my money and then the ghosting on follow up inquiries. Shady. And all that could have been avoided if Dan simply said…”topper delivery is X months out” - instead of a timeline that has come and passed already. I only reached out to Dan once his delivery date passed by a few weeks.

We would like a response @habeboo!!
And on top of a response, a realistic actual timeline of getting paid for products might be nice too!
CB25406A-1434-4EF5-B35E-D108906BDDF7 (resized).png

Dan - it takes a little humility to admit shortcomings and apologize. I applaud you for that. it also helps to maintain credibility in the community. I appreciate your call today and responding for the first time in 3 weeks.

I would suspect that many prior customers never experienced these issues, as some have noted. Yet many have been in the same boat as myself recently. I would simply say it’s ok to respond to people and say “I got your email. I know we promised delivery weeks ago; but we are behind and I dont have an update right now! If you don’t hear from me in two weeks, please follow up!” Taking Those ten seconds a few times over to let people (especially new customers) know you’re still there would have prevented this entire thread.

The good news is there is significant demand for your product, and hopefully this was just a small bump in your journey.

Again, I applaud you for taking accountability. I hope your apology is enough to receive grace from others, as it is enough for me (with the follow up too!), and I wish you success in the future.