(Topic ID: 297411)

Tilt Topper. Long ass turnaround times to receive your topper.

By teddyb73

3 months ago


Topic Heartbeat

Topic Stats

  • 60 posts
  • 29 Pinsiders participating
  • Latest reply 3 months ago by TigerLaw
  • Topic is favorited by 4 Pinsiders

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    Topic poll

    “How long has it taken Tilt Topper to fill your order?”

    • It took over 3 months to receive your topper. 17 votes
      44%
    • It took two months to receive your topper. 8 votes
      21%
    • I received my topper one month or less. 2 votes
      5%
    • Never received your topper!!!!!!!!!!!!!!!!!!!!! 12 votes
      31%

    (39 votes)

    This poll has been closed.

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    There are 60 posts in this topic. You are on page 2 of 2.
    #51 3 months ago
    Quoted from beelzeboob:

    You get that I agree with you, right? Because you sound like you don't and you downvote me like you don't. Makes no sense.
    And I never called you a dick.
    You guys actually make me reread what I wrote to make sure my reading comprehension hasn't gone south. I get you being pissed about the situation but no need to get aggressive with people that actually understand what you're going through.
    EDIT: I just realized that you really don't want insight or advice from anybody...just a place to vent your frustration. So I'll wish you the best of luck and respectfully bow out of the conversation.

    I did totally read what you wrote and understand it. Then again, I don't think you totally read my last post. But it's a little passive aggressiveness on your part.

    You're entitled to your opinion just like I am entitled to mine. I undown voted your post.

    19
    #52 3 months ago

    Hello everyone. I was alerted to this thread buy some fellow Pinsider friends. I am very sad and disappointed to see this thread. I’m definitely not here to try to defend ourselves to some of the people who have definitely been disappointed with communication over the past six months. I began building toppers about nine years ago and have built a solid reputation throughout the years. We really enjoy building a quality product and I’ve always strived to do my best.

    All of our products are built to order it normally take about two weeks to complete and ship. However, in the past year the lid has just blown off of pinball and we never expected to be so busy. I’ve made the mistake of trying to keep everyone happy and get as much out as possible and it is becoming increasingly difficult. We average between 50 and 80 emails a day with every type of inquiry including orders status, custom built toppers and a future products just to name a few. This is absolutely no excuse as I have always tried to get back to people immediately. In the past six months it’s been increasingly difficult two keep caught up with updates when all of our products are trying to ship out an order of reservation. Our Jurassic Park topper was built in a giant run and shipped out an order of reservation with group still trickling out at times. I have definitely let some of the correspondence fall through the cracks waiting for a certain toppers to ship out in their order and for this I sincerely apologize.

    The clients I have built over the years have for
    been extremely generous and very happy with my toppers. This is always made us energized and fueled me to continue to make the best products I can. I really enjoy the hobby and the relationships I have built with other pinball enthusiasts over the years. However, we have not released anything new in the past 24 months because we are so busy just producing what we have already created. There are a few people on this thread they’re posting pictures and talking about things that we didn’t make. I have seen threads like this on several occasions from other my providers and always thought that “I can’t believe someone would treat someone that way”. I now sadly find myself in the same position

    Most of the issues we have had with communication have just been from us being behind and all of our products shipping out in order a reservation. I have not always been able to follow up on a timeline until I’m sure where we are with groups of toppers. I have completely dropped the ball at times over the last six months with so many different things flying in and out. For this I am sincerely sorry and apologize to anybody who has had to wait. We have slowed down the last three weeks and stopped taking orders on many items until we are completely caught up. Ever since the announcement of the new run of iron maiden’s we have been inundated with orders and have been building them in batches. Those are shipping out over the next couple of weeks.

    I have seen a couple posts here including someone posting pictures of some thing we did not create and I hope they are not confusing us with others as we have enough things to deal with right now without making up for others as well. Someone also said that we have been posting new products which of course is not possible at all. None of my products are 3-D printed exclusively while most of them are hand sculpted. Because of this we never expected to produce so many casts and had to re-create molds several times. This is necessary to continue to complete clean casts and has caused us to get behind. We are so happy to see the explosion of pinball but never expected to get the influx of orders and therefore I never expected to be in a situation of causing people to be upset with us.

    I just really want to stress our apologies to anybody who has felt that they have been put on the back burner or been waiting for extended times. I am especially remorseful for those of you who have had and experience of poor communication. Since starting to build these toppers years ago I have always made a point to try to be good and get back to people as quickly as possible. Unfortunately, Being overwhelmed has caused that issue to now arise. All I can say is that it definitely was never a matter of trying to dodge or miss lead anyone. It’s simply a matter of just being overwhelmed at times. We have always offer refunds to people and will continue to do so for anybody who doesn’t want to wait.

    I want to thank everybody who has supported us over the years and we will continue to work hard. Being a small business with just two of us has been difficult for the last year but it’s definitely not an excuse to those of you who have been disappointed. My apologies again to those of you who have been unhappy and I promise to work harder at keeping caught up on the communications as I know that is the chief concern of most people. We are definitely expecting to have everything caught up in the next 3 to 4 weeks and will hopefully be much better once all of our iron maiden orders are completed. As always feel free to drop us a line or give us a call if you have any concerns. Thank you

    #53 3 months ago

    I have had nothing but good service from Tilt. It did take 1-2 months to get my JP topper but it is made to order. Anything custom/made to order is going to take a couple months. They always replied to my emails and kept me updated. The quality is awesome as well.

    #54 3 months ago
    Quoted from Habeboo:

    I have definitely let some of the correspondence fall through the cracks waiting for a certain toppers to ship out in their order and for this I sincerely apologize.

    Dan - it takes a little humility to admit shortcomings and apologize. I applaud you for that. it also helps to maintain credibility in the community. I appreciate your call today and responding for the first time in 3 weeks.

    I would suspect that many prior customers never experienced these issues, as some have noted. Yet many have been in the same boat as myself recently. I would simply say it’s ok to respond to people and say “I got your email. I know we promised delivery weeks ago; but we are behind and I dont have an update right now! If you don’t hear from me in two weeks, please follow up!” Taking Those ten seconds a few times over to let people (especially new customers) know you’re still there would have prevented this entire thread.

    The good news is there is significant demand for your product, and hopefully this was just a small bump in your journey.

    Again, I applaud you for taking accountability. I hope your apology is enough to receive grace from others, as it is enough for me (with the follow up too!), and I wish you success in the future.

    #55 3 months ago

    Habeboo thank you for your answer! I think I have to apologize for my post! As I stated some issues with tilt but I have issues with tilt graphics Hence tilttoppers/tilt grafics so I guess that’s not you? Or anything to do with each other?

    If it’s 100% nothing to do with you then I’m verry sorry for my post.

    Thank you

    #56 3 months ago
    Quoted from AMSNL:

    Habeboo thank you for your answer! I think I have to apologize for my post! As I stated some issues with tilt but I have issues with tilt graphics Hence tilttoppers/tilt grafics so I guess that’s not you? Or anything to do with each other?
    If it’s 100% nothing to do with you then I’m verry sorry for my post.
    Thank you

    Ah...you bring up a good point. Let's review:

    Tilt Toppers = Dan
    Tilt Amusements = Trent
    Tilt Graphics = Jose

    This is starting to get confusing.

    #57 3 months ago

    Stand up guy!

    #58 3 months ago
    Quoted from beelzeboob:

    Ah...you bring up a good point. Let's review:
    Tilt Toppers = Dan
    Tilt Amusements = Trent
    Tilt Graphics = Jose
    This is starting to get confusing.

    and all 3 are awesome.

    #59 3 months ago
    Quoted from woody76:

    and all 3 are awesome.

    There are 60 posts in this topic. You are on page 2 of 2.

    This topic is closed.

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