Let me start by saying thank you for all your support. Without you guys we would not be able to do what we do for the Pinball community.
That being said, let me clear up some misunderstanding about discounts and sales.
This whole SALES issue and that Tilt Graphics will no longer have sales may be bit of an over exaggeration.
There was a communication between us and a customer via emails that spurred this and I just want to set things straight.
We get many many emails a week where people are asking for discounts. People even tell us, they are referred to us to ask for discounts. By simply handing out coupons and discounts when asked is not great business. That is not how a business should be run. And this also makes the SALES we will have, less exiting for you guys.
What we do is very specialized, and for everyone to under stand, time-consuming. there is no automation in the process of making and designing these Gameblades or Speaker-Grills we offer. Jose and I love doing what we do, and over the past year, we have given lots of coupons and discounts in order to promote the business. Note what I said.... BUSINESS. We are in the business to make money. We are not charity. I for instance, have a full time job where my week is way over 50 hours, before I even look at doing anything here at Tilt, and I do not run over to the studio away from my family to just break even on what we do for this community. We have spent tens of thousands of dollars on equipment, and many sleepless nights in order to bring you the vast selection of products we carry on our website. We spend hours trying to come up with new ideas or even just packaging for the products we currently have, to look more professional.
With all the promotions we have had over the past year, other mod-stores have picked up our products to re-sell along with their own. From a business stand point, it is not very smart to undercut those resellers by constantly having sales and hand out coupons or discounts. We would simply be shooting ourselves in the foot.
So please understand, that we will have sales in the future, but we will announce them either here, on our Facebook page, website or via Instagram. We will also have to coordinate with our re-sellers, about those sales.
And to inform you all once more, we have a mailing list everyone can sign up for on our website, for NEW PRODUCT ALERTS. When we send off those emails (and we do not bog you down with junk-mail) we include either a coupon code or discounts on those products.
I hope you guys all understand that we really appreciate your business and your support.
Patience is a virtue - be patient.