Software version 1.02, which you are on, did not have Insider Connected support. You should upgrade to version 1.20, which is the next and most current version, which does support Insider Connected.

Sounds just like mine when Razorcrest multiball is ready to start, the center arrows seem to be flashing white quickly, but it really looks slightly green-ish when they do that. Other times during the game they turn white or green or blue, and look perfectly normal. I assume that's just a side effect of the particular LEDs they are using, that they look a little bit green when flashing white really fast.

I'm in the same boat, first time owner and bought a used Mando Premium for a nice price. We had played it on location a couple of times before buying it, so we knew what we were getting, and it admittedly was not our favorite game we've played. But we figured it's better to have a machine than not, and it was time to rip the band-aid of ownership off and get that pain over with. What you are saying about the difficulty is true, and at the same time what others are saying about it making you a better player are also true. The shots are close, which leaves very little reaction time if you brick, and it's imperative that you get the ball back under control. The shots are also tight, frequently rattle out, which makes the proximity worse, and puts a premium on regaining that control.

I've definitely ramped up my skills playing this game a couple hundred times so far, but have yet to get to any of the mini-wizard modes. My scores have steadily improved up to around 300 million, but still clank around a lot of 10-20 million games. While I make a lot more shots than before, the difficulty of the game can bite you real hard and really fast at any time. In a macro view, that's just pinball, and why it's a challenge we all task ourselves with. In the microcosm of The Mandalorian, I think what lets the game down for us is the theme, not just that it is hard.

The whole theme of the show is a constant fight or struggle to survive, and the machine reflects that. There are basically no lighthearted moments or anything that really makes you smile or laugh built into the game. Starting any of the missions, multiballs or encounters doesn't excite you or get your blood pumping other than the internal stress of trying to get big points. Beating those modes are difficult on their own because of the number of shots you must hit to clear them, and failure is almost always guaranteed, at least for me so far. I agree that it means the game is a constant challenge, and not easily defeatable, which may be a good thing, but the flip side is I often find I get to around the same level of progress before draining out. When faced with repeated failure like that, it is the theme that has to call to you in order to keep bringing you back, and enticing you to play one...more...game... For me, and especially my wife, Mando doesn't do that.

My best example is playing something like GnR, when you start a song, that is friggin' awesome! It's just so much fun to rock out playing that multiball that even if you get a crap score you just want to do it again. So far, I have not found anything in Mando that does the same. One of our local pinball arcade owners told us, completely unprovoked, that when it comes to owning a machine, the theme that tugs at your heart and makes you smile is the most important part, and I think he's 100% right. Unfortunately for us we heard that advice after we had bought The Mandalorian, so we're looking at what to buy next. In the meantime, I'll still enjoy playing my machine several times a day and hopefully getting better at it, but also understanding that it will leave me muttering profanities at it and eventually walking away angry.