weird, i just thought of you today because two stern nba’s are up for sale in the marketplace. sucks it arrived broken but I still like Davey way more than you.

Always shit if something comes in broken.. but Isn’t this something that can be worked out in a PM instead of opening a topic for it?? stumblor is a easy going guy so he will help you 100%

Have a great day tho !

Not to make light of your damaged part, but that is not the worst packing job ever.

I had a Flight 2K backglass shipped to me in a shower door box (think almost the size of a normal door) with a smidgen of packing peanuts (styrofoam) inside. When I picked it up, the top half of the box was bent over. The guy who sold me the backglass said 'I'm surprised it didn't break!'.

Rob

Looks like he’s offered you two solutions, one quick fix which you’re not happy about and a longer solution of a complete unit replacement, which your also bot pleased with?

Breakages are annoying but it looks like he is offering you a couple of options to make you whole in line with your expectations. If this has been dropped or smashed around by the couriers then even a little more styrofoam wouldn’t have protected it. Thankfully stumblor will stand behind his products so your in good hands.

"HEP style".....

Out of curiosity - what is it you are hoping to happen from this thread?

That they offer to resolve this in a third unnamed way?

That sucks for sure.
I can’t imagine stumblor intended to have it shipped to you this way. Clearly mistakes were made by whomever packed it. Far from the hyperbole of “worst ever” but not the best ever, certainly. Davey is and always has been a stand up guy and an A+ seller/mod maker.
I think you’ll be haaaaaaaard pressed to find anyone willing to pull out the pitchforks for a guy with his rep over something he’s already, according to you, offered multiple options to replace and make right.
I’m all for putting up a thread for a shit seller with questionable motives,I have a few I’ve almost pulled the trigger on myself, but buddy… this ain’t what this is. I know how frustrating this type of thing can be especially if you’re paying someone to work on your machine. But that’s life man.
Sorry.

"the worst packing job ever"?

just the fact that you had bubble wrap disqualifies it...

Had a guy once send an Atari 800 computer in a way oversized box with zero padding. The included monster of a wall wart power supply literally destroyed the 40+ year old computer! If you've ever owned one, you know what I'm talking about.

Sucks that it happened but not worthy of it's own post.

Good luck

Shit…. misread the thread title again.

E1C06E5B-3CCF-4062-A80A-8BB0CBCC4AA7 (resized).jpeg

Shit happens .... Would have waited for the other to be reshiped,looks like he has tried to make it right...
How did you do with the 5k Mermaid Fathom spots ?

Pretty sure HEP doesn't use RadCals in his full restorations.

Davey and his products are some of the best assets in our pinball hobby. The in-transit damage was unfortunate, but pin2dmd is a stand-alone upgrade (replacing the original DMD) which could be added at the end of your restoration, if you choose to wait for the complete replacement.

This looks like a 5 minute repair. But I’m a maintenance guy and know how to use some tools. It’s nothing cosmetic right? Just a screw popped out, it’s not the end of the world.

But I get it, nobody likes getting damaged things in the mail.

My point is, if a month is too long to wait for a pristine one to show up, (that could ultimately be just as damaged through shipping) then just fix this one and see if it still works.

Real contradiction.

As if there is such a thing as “HEP style”… either HEP is going to do it, or he’s not. Sounds like he’s not.

It was packaged pretty carelessly for such a fragile piece.

Option one fixes the problem in like 5min once it arrives. Stop being such a attention seeking whiny baby lol

I guess cubic zirconia is “diamond style” to some.

Exactly! Tomorrow my Honda Pilot is getting a "Ferrari style" oil change.

You are frustrated and we get it.This is a thread that You should close.Davey is one of the best and easiest to work with.
Shut this thread down and take it to PM in all fairness.

It's classic Don Hop

IBTL

I thought dOn left after unsuccessfully fleecing other pinsiders for Haggis Mermaid spots?

Robin personally begs people to come back to Pinside?

I'd love to hear more about this development!

I'll just stop posting for a while and wait for Robin to email me begging for my return.

In before Lock

Think of it as caring about a fellow member of the community.

Get your Deepr**t water bottles before they're gone and spread the love.

Are you from Boston?

I don't think that's going to go the way you think.

please don't ruin a good thing!

This post should be drained……….

In before the lock
Nuf said

Okay, not something I'd usually handle publicly, but here goes.

We pack using custom made, double wall boxes, foam ends to protect from edge impacts, and bubble wrap. We shake test the result to make sure there isn't any excess internal movement. That said, mistakes happen, and it would appear they happened here. We appreciate people letting us know what went wrong - that way we can improve and get better. When you first contacted me last night, the first thing I did was start a discussion with my assembly guy to work out how we could fix this ongoing, separating components, custom internal foam etc. The next thing I did was get back to you with ways I could make things right.

Now we're here. Why are we here?

Classic Don Hop.

It was nice for us too.

I used to think Robin was an ok guy, but i'll give him the benefit of the doubt as he may not have seen all your antics.

I built a bunch of these big DMDs. Other than the screw coming out of the speaker panel (which can be fixed with a toothpick). What’s broken? Those LED panels are held on magnetically. This should be a less than 5 minute fix.

The left led screen sustained some damage too. A replacement panel was the first resolution option.

Apparently that's not good enough. Have you considered offering some scones as well?

Panel lose a couple LED pixels? I had that happen handling a couple of those flexible panels too much. Real shame considering how expensive each of those panels is.

36245DD5-D114-4706-A63C-122AEEB3AF4E (resized).jpeg

Is this the thread where I can get a $4000 fathom spot?

Was 20k at one stage i thought.

Yeah they're super fragile. That was one of the things we were thinking about actually, shipping them unfitted and protected, to be fitted later by the customer. Still coming up with ideas though.. its only been 24 hours after all!

You should just refund his money and part ways. Customers are not always right and you shouldn’t do business with those that don’t respect you.

I agree.

What do you say Don? I'll trade you a full refund for a blacklist. Then we can all get back to whatever it was we were doing.