Quoted from GhostThruster:It is my opinion that you shouldn't have to keep calling and calling to get a response to this issue. Everyone keeps saying how great the service is but it appears your experience doesn't quite match up with that. Hopefully you can get this resolved soon!
Also one shouldn't have to call if online support request form was filled out. If you do need to, JJP needs to scrap their ticket system and just answer the phone. The company is more than six years old and they should have the ticket system kinks worked out by now.
Mt Zion, IL
