(Topic ID: 215359)

The Three Legged Hobbit


By PACMAN

1 year ago



Topic Stats

  • 70 posts
  • 33 Pinsiders participating
  • Latest reply 1 year ago by osudrummer
  • Topic is favorited by 1 Pinsider

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There are 70 posts in this topic. You are on page 1 of 2.
#1 1 year ago

So... finally opened up my NIB Hobbit Smaug edition to find a gorgeous game but only 3 legs in the box

This happen to anybody else?

Also 2 of the legs are darker/more black than the third one that seems more gold.

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#2 1 year ago

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#3 1 year ago

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#4 1 year ago

Threw on a spare tire for now.

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#5 1 year ago

ONE LEG TO RULE THEM ALL

#6 1 year ago

There was another...
https://pinside.com/pinball/forum/topic/jersey-jackyou-only-had-one-job

insert three leg pinball emoji.... now....

11
#7 1 year ago

First JJP removes the triple spinner on POTC and now this.

#8 1 year ago

Open a ticket or call Frank tomorrow.

LTG : )

#10 1 year ago

Thanks of the laughs AND for the USEFUL information (Lloyd)

#11 1 year ago

They should spin this into something positive like a Willy Wonka promotion. Find the special 3 legged pin and win a prize, an all-expenses paid trip to tour the Jersey Jack Pinball Factory, and, yeah oh uh, your 4th leg.

#12 1 year ago
Quoted from mcluvin:

They should spin this into something positive like a Willy Wonka promotion. Find the special 3 legged pin and win a prize, an all-expenses paid trip to tour the Jersey Jack Pinball Factory, and, yeah oh uh, your 4th leg.

I can see it now.

"5 golden legs have been put into random shipping boxes. If you find one of the legs you are to present yourself to the JJP factory on the provided date"

Then on that date Jack comes out of the factory dressed as Wonka and says "Welcome my friends. Welcome to my pinball factory".

1 week later
#13 1 year ago

Emails and voicemails to Jersey Jack have gone ignored so far.

#14 1 year ago
Quoted from PACMAN:

2 of the legs are darker than the third one that seems more gold.

The darker legs go in the back and the lighter leg in the front. It's all part of the shadowing perspective look they're going for.
I'm glad you took photographs to document the parts shortage, otherwise your claim with JJP wouldn't have a leg to stand on.
Now you just have to make sure that when JJP makes good they send you a second front leg, instead of a third rear leg.

#15 1 year ago

Really?

Quoted from littlecammi:

The darker legs go in the back and the lighter leg in the front. It's all part of the shadowing perspective look they're going for.

#16 1 year ago

This thread is lame.

To answer the question, "has this ever happened to anyone?" No, but twice I have bought a used pin and driven away without the legs. I supsect I am not alone.

#17 1 year ago
Quoted from PACMAN:

Emails and voicemails to Jersey Jack have gone ignored so far.

When you say email do you mean no response to the support form you submitted?
http://store.jerseyjackpinball.com/Support-Form/

#18 1 year ago

Direct email and submitted form.

#19 1 year ago
Quoted from PACMAN:

Direct email and submitted form.

Call them during business hours. 732-364-9900 ext 1

LTG : )

-7
#20 1 year ago

Here is your chance to return a pretty bad game, get a WOZ or DI instead (I bought Smaug LE NIB)

#21 1 year ago
Quoted from cscmtp:

Here is your chance to return a pretty bad game, get a WOZ or DI instead (I bought Smaug LE NIB)

Or, update the code to current and make a few settings tweaks - and keep/enjoy a phenomenal game.

#22 1 year ago
Quoted from Rarehero:

Or, update the code to current and make a few settings tweaks - and keep/enjoy a phenomenal game.

I'm glad you enjoy yours. But I found it incredibly boring after a while. I LOVED it when it first came out, gave it a 10 star review. But the lack of shots and the repetitiveness of monster pop ups and multi balls gets old really fast. Plus if you are a pretty good player, you'll get to the point of killing smaug just about every game and going through all the modes. I love JJP, I love my WOZLE and I love DI, but I'm sorry I'm not alone when I say this pin falls short. Beautiful to look at, average at best to play, especially once the honeymoon phase is over.

11
#23 1 year ago
Quoted from cscmtp:

I'm glad you enjoy yours. But I found it incredibly boring after a while. I LOVED it when it first came out, gave it a 10 star review. But the lack of shots and the repetitiveness of monster pop ups and multi balls gets old really fast. Plus if you are a pretty good player, you'll get to the point of killing smaug just about every game and going through all the modes. I love JJP, I love my WOZLE and I love DI, but I'm sorry I'm not alone when I say this pin falls short. Beautiful to look at, average at best to play, especially once the honeymoon phase is over.

At what code did you get rid of it? Did you ever set Beasts to harder so they didn't pop up as much & were more difficult to collect? Did you open the outlanes, remove the center post, and jack the legs up to make it more challenging? The beauty of pinball - there are options to dial it in to work for your tastes.

I still think it's phenomenal to play. There's no cinematic movie-license game like it at all. Perfect implementation of the theme and content, tons to do, tons of variety.

#24 1 year ago

I did, they have a lovely voice mail system.

Quoted from LTG:

Call them during business hours. 732-364-9900 ext 1
LTG : )

#25 1 year ago
Quoted from PACMAN:

I did, they have a lovely voice mail system.

Try a few more times. Ext. 1 should get you Frank or Paul.

LTG : )

#26 1 year ago
Quoted from PACMAN:

Emails and voicemails to Jersey Jack have gone ignored so far.

The CEO was supposed to be on call this week (see other thread).

#27 1 year ago

JJP support is usually fantastic, keep calling. Frank is very very good

#28 1 year ago

I would call this the TRIPOD edition LOL! Minor setback but you will get your leg eventually

#29 1 year ago
Quoted from YeOldPinPlayer:

When you say email do you mean no response to the support form you submitted?
http://store.jerseyjackpinball.com/Support-Form/

Direct email has been good for me with Paul. Really good

#30 1 year ago
Quoted from PACMAN:

I did, they have a lovely voice mail system.

you've got to keep calling and calling. don't waste time posting on Pinside. keep hitting redial on your phone.

#31 1 year ago

It is my opinion that you shouldn't have to keep calling and calling to get a response to this issue. Everyone keeps saying how great the service is but it appears your experience doesn't quite match up with that. Hopefully you can get this resolved soon!

#32 1 year ago
Quoted from GhostThruster:

It is my opinion that you shouldn't have to keep calling and calling to get a response to this issue. Everyone keeps saying how great the service is but it appears your experience doesn't quite match up with that. Hopefully you can get this resolved soon!

Also one shouldn't have to call if online support request form was filled out. If you do need to, JJP needs to scrap their ticket system and just answer the phone. The company is more than six years old and they should have the ticket system kinks worked out by now.

#33 1 year ago
Quoted from GhostThruster:

It is my opinion that you shouldn't have to keep calling and calling to get a response to this issue.

If they are busy and backed up there, I'd keep calling, skip voice mail for the missing leg, and see if Paul or Frank answer.

Or hit O and explain to the operator you need to speak with Paul or Frank, not voice mail.

LTG : )

3 months later
#34 1 year ago

Still no leg. Talked to Frank for 15 minutes 3 months ago and he assured me he'd take care of it. Left a message today. How do these guys stay in business?

#35 1 year ago
Quoted from PACMAN:

Still no leg. Talked to Frank for 15 minutes 3 months ago and he assured me he'd take care of it. Left a message today. How do these guys stay in business?

Obviously he forgot....Honest mistake. I woulda followed up sooner........

#36 1 year ago

Yep totally my fault.

Quoted from WackyBrakke:

I woulda followed up sooner........

#37 1 year ago

"0" doesn't go to operator, it goes to directory. I've tried all of them and they all go to voice mail - even sales. Wow.

#38 1 year ago

I don’t know who your dealer was nor do I need to know. Pm me your info and I’ll get you taken care of
Larry@flipnoutpinball.com

#39 1 year ago

It was Joe at pinball star. He told me i had to deal with JJP directly.

Quoted from flipnout1:

I don’t know who your dealer was nor do I need to know. Pm me your info and I’ll get you taken care of
Larry@flipnoutpinball.com

#40 1 year ago
Quoted from PACMAN:

It was Joe at pinball star.

If talking to Frank doesn't do it. ( try and get live Frank, not voice mail ) dial 732-364-9900 hit O then 372 should go to Frank.

No response ? Then get Joe involved.

LTG : )

#41 1 year ago
Quoted from PACMAN:

Talked to Frank for 15 minutes 3 months ago and he assured me he'd take care of it.

He may have. Then shipping or what ever next dropped the ball.

LTG : )

#42 1 year ago
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#43 1 year ago

Can you paste a URL into an online support request? Send them this thread and say that making a public mockery of JJP's reportedly awesome tech support over something this stupid is a real head-scratcher.

#44 1 year ago

At least you got more legs than the imamaculate Baywatch had.

#45 1 year ago

As someone that has worked personally with frank on both WoZ and DI machines, that guy had always been ultra responsive and helpful. Everything was resolved timely. I'm sorry to hear about your situation though. Sounds like an anomaly.

#46 1 year ago

I'm an account manager for customer relationship management software. I live and breathe customer support. This sort of thing is unacceptable and you should feel absolutely zero responsibility for this situation. It should have been resolved as soon as you submitted a request via their web form, that's why it's there. You should take Larry up on his offer and continue to warn others about your poor experience. It's one thing I've noticed over and over again with manufacturers and distributors in this hobby. There is this sudden uptick in sales but they don't have the support organization to provide prompt and valuable service. And we let them get away with it.

#47 1 year ago

Voice Mail.

Quoted from LTG:

If talking to Frank doesn't do it. ( try and get live Frank, not voice mail ) dial 732-364-9900 hit O then 372 should go to Frank.
No response ? Then get Joe involved.
LTG : )

#48 1 year ago

Please keep trying on Monday. I don't think Frank is there Friday afternoons.

LTG : )

#49 1 year ago

Update.

Larry called Jack and Jacks sorting it out personally.

Thanks Larry!!

#50 1 year ago
Quoted from PACMAN:

Update.
Larry called Jack and Jacks sorting it out personally.
Thanks Larry!!

Who would that be? Larry the cable guy? or Larry, his brother Daryl and his other brother Daryl?

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