I am just the average collector / enthusiast and have been trying to acquire my first NIB pin...Ghost Busters Premium.
I went through an unverified self proclaimed Stern's largest distributor and paid $200 over all other distributors price because "I have it and they don't" I was told it would ship on a given day only to be told it shipped 2 days later.
Machine arrives and I head to the dock for pick up. Exterior box had a rip though I inspected where it was ripped and seemed ok. I accepted with a notation of "subject to inspection" as advised by my distributor.
Get the machine home and start unboxing and find that 3 out of the 4 corners of the machine have a blemish and the cabinet seemed to have shifted almost 1/4 of an inch.
File a claim, shipper's claim department comes to the house and agrees it was probably dropped. Originally the shipper wanted it dropped off back at the terminal of which I refused and they sent a truck for pick up.
Understanding things happen I was disappointed but was assured a new one would be shipped ASAP. I was told by my distributor that the new one would ship Monday....Monday comes and goes...no tracking number. Machines doesn't ship until Thursday.
Literally on my way on Friday to pick up the machine and I get an E-Mail..."you need to open the box at the terminal as even though the box says Ghost Busters it's probably a Spiderman and you will need to send it back" WTF?!!?!?! Seriously?
Sure enough I get to the dock open the box clearly labeled Ghost Busters and it's Spiderman!!!
Once again I am with out my machine that I paid extra to have it early, I understand the damaged in shipping happens but sending the wrong game in the wrong box??
Talking with my distributor of which I have had to initiate every call...asking for a little compensation in the way of a topper... "there is nothing I can do as everyone is on a plane headed to IAAPA in Florida but I doubt they will do anything for you, they don't care"
Well I too am headed to Florida on Monday for IAAPA and will see if Gary cares at all....stay tuned!