So I'm the guy in South Dakota Zach mentions in Episode 98 with the highly damaged AIQ Premium... I'm so happy I chose Flip N Out Pinball as my distributor. Zach was incredibly responsive. Within 24 hours he had shipment back to Stern lined up and another AIQ Premium ready to be shipped. In all, I had to wait an extra 6 days to get my game setup to play.
Zach has continued to support me with a couple minor setup issues with the spinning disc. Without a doubt I will choose Flip N Out for any future purchases.