Quoted from joelbob:The only issue is if someone can't have the conversation through their computer.
Yeah, if you're interviewing folks without computers or want to ensure a level playing field, you'll need to hit lowest common denominator, which is telephone. $3/month is your outlay for the ability to do it (which you can cancel at any time), with a one-time fee for the software if you don't want to have to babysit it while recording (otherwise it's free). Telephones are engineered to have a guaranteed sound quality, and it's higher than what you usually perceive when using a phone yourself due to other factors. Software automatically records participants in separate and a combined track. Very efficient for editing purposes.
I've interviewed operators and designers that do not regularly use a computer - their stories are unique and interesting and I would never have been able to capture them without using the telephone.
Again, happy to PM about it - I've been recording interviews about pinball since 2015... and I've experimented with just about everything on the planet. Not saying my way is the only way, but thought I'd chime in one last time and provide more context for my suggestions. Zencastr, like hangouts, or skype or just about any other online service requires that the other participant has a computer and a good internet connection.
If the interviewer doing the recording doesn't have a reliable connection, then things get a little more complicated. All depends on your workflow.