Quoted from arcyallen:. Something that (oddly) no one seems to talk about is if you have an issue with the pin, Stern will actually help you. .....
On one hand, I'm always amazed people will buy a $7-$10k piece of equipment and then spend more money fixing issues vs putting it on Stern. On the other hand, I got sick of trying to "fix" the rattly plunge and bought the $20 mod. I hated doing that, but it's a 98% fix and no more contacting Stern about "is my shooter rod aligned".
I agree. It can go both ways depending on the complexity and admission and understanding of the problem.
I busted the lower scoop bulb with a air ball (twice actually) and the first time I had the green time machine bulb left in my parts from installing the bulb mod so that was quick and easy. But at the same time
I opened a ticket with Stern and they promptly sent me 5 green bulbs after verifying my eligibility. I only expected 1 honestly.
Recently I blew it out a second time the same way and so now I'm down to 4 replacements. Thankfully they aren't glass.