Quoted from Enaud:
What a freekin' train wreck! I guess Kevin's last two emails count as bi-weekly updates? I appreciate your inside comms with Kevin, Ted. I really do. But I focus my frustration at Kevin! If he has time to talk to you or anyone, he has time to talk to/email me. I don't know if Kevin is wasting time looking at this f$%#ed up thread, and I hope he's not. Better things to spend his time on. Like communicating (not here, but) directly with his customers! I'm paid in full since August, 2013. I expect some communication and I expect it now. I'm in for the long haul. I may lose the whole wad, but I am willing to take the risk. Sometimes investments payoff and sometimes they don't.
I'm very disappointed in all the shit slinging going on here from a bunch of 17 year old high school juveniles. (Let the thumb downs, commence. I'm on a venting roll.)
This entire communication should be via emails or direct phone calls from Kevin to his customers.
Transparent communication, Kevin. Communication...
It's pretty obvious that communication is not Kevin's forte, but he would be so much better off, from a business perspective and a personal health perspective, if he at least made an effort.
Quoted from Razorbak86:
The Law of Information Flow -- "Information, like electricity, WILL flow, and it will ALWAYS take the path of least resistance." If you don't communicate with stakeholders, the grapevine will thrive. If you communicate with stakeholders, you can keep the grapevine in check.
The grapevine is a weed. It will never die. The best you can hope for is to contain it through proactive weed control. The "grapevine" surrounding Skit-B and the company's product is thriving BECAUSE OF Kevin's choices regarding information flow (e.g., removing all traces of Predator licensing information from the website, not responding to customer request for refunds, not promptly following up on emails to the "Support" team). Those very choices are actually further complicating his life, from a business perspective and a personal perspective, so if he truly wants to achieve better balance in life, he needs to change how he interacts with stakeholders.
Charlie Emery is managing information flow proactively. He is very good at "proactive weed control". Charlie appears to have achieved a pretty healthy life balance.
Kevin is managing information flow reactively, and only when it becomes a crisis. He's ignoring the weeds, and they are aggressively overtaking the lawn. Kevin has more than once alluded to the impact of this situation on his personal health (e.g., "it's simply not healthy for me", "This is exactly why it is unhealthy for me to regularly check in here").
I don't think these two situations are purely coincidental.
Quoted from Razorbak86:
Occam's Razor suggests that the simplest explanation is usually the correct one... As it relates to Skit-B, any news worth communicating may not be good, and because they don't want to lie, but they also don't want to deal with the consequences of telling the truth, they simply say nothing. It's a very common psychological reaction, but not very wise from a business perspective.
So now you wait, and in two more weeks, you will (allegedly) have more information... the Pinball News story, and the Skit-B story.
It doesn't have to be this way, but apparently communicating about making pinball machines is hard.