Quoted from sevenrites:This has not been my experience with JJP at all. Maybe it’s all in how people conduct themselves when they inquire with JJP. Or maybe they flame JJP publicly before giving them a chance.
I have had a great experience with JJP getting parts and information on my used games, and info on games I was thinking of purchasing. I haven't had any NIB warranty claims, so I can't speak to that, but based on the post kits going out as noted in this thread I think they're doing what they can to make things right for new games.