It is indeed a bad ass game, no doubt! I would advise you check back in a few days though. My pooling issues started showing up after a few dozen plays a few days in.

I will be taking several pics tonight for my distributor, but this showed up Saturday. I noticed pooling around several posts, so i wanted to inspect things a little better.

Truly, I think JJP knocked it out of the park with this game, but seeing stuff like this on my own game really gives me bad vibes. Truly hope they can make this right.

*edit - bad lighting, but notice the direction of the clear on the right side? This happened at the factory when screwing down the post. Its literally going clockwise. To be fair I doubt they noticed, but in my case something is up with the clear. No way should a normal torque down cause this.

5ca19dae89a5653fbca7452dd4b4e3bb5c6c79d7 (resized).jpeg

Hopefully this will be fixed also before My CE gets on the line.

what do you think would be "Making it right"?

I was thinking about this last night and really these are the only fair options I could come up with.

1. New populated playfield

or

2. 20%-30% refund

or

3. ship the game back for a full refund including cost of shipping and taxes

Its a great question, and I honestly dont have an answer. Its more than offering up some washer/post kit though.... I mean were talking about actual art being ripped off, less than 1 week into ownership.

I hesitate to just throw out some emotional request, and will see what they come back with. I am terrified to continue finding surprises to be honest. My only reason for posting this in the owners thread is, well... im an owner and I just want people to be cautious in assuming they have no issues, when they seem to creep up after a few dozen plays.

I'm curious where you came up with this figure?

Consider that POTC - a game now infamous for playfield issues - generally sells for 150% of MSRP.

I mean, that's not apples to apples, only 1000 POTC were made etc. But I'm just saying that the chipping is not easily quantifiable into a resale hit. It depends on the popularity and availability, etc.

Do you guys in the US not have a trading standards organisation?

I have spoken to a trading standards office here in UK and quality like this would warrant refund/replacement of product!

Now your thinking too logically....we all know from past that none of those options will ever happen. Unfortunately with Stern and JJP your rolling the dice. The best you can hope for is a new play field that hopefully offsets the value of the game if u ever decide to sell it.

POTC is an exception based on rarity. GnR will be much more like Wonka, DI and the Hobbit in the secondary market.

which is basically selling your game for ~85% of the NIB price on the secondary market

if there are games with and without playfield chipping, there is NO WAY i would be able to sell my game for 85% of its value

using GnR SE as an example, a 6750 NIB prices means the HOU price will probably be about 5800 for a game with a perfect playfield.

If my game had chipping I don't think I could sell it for more than 4500. $1300 loss is about 20% of the NIB price, that is how I got to the price.

You wont get shit. Maybe a blank PF.

then they aren't making it right

You know...a blank playfield isn't exactly nothing. It takes a lot of work to cut those things, hammer in the inserts, clear it multiple times.

It has some value.

Thats the risk....I know it sucks, but its the reality of the situation. The hope is u can sell the unpopulated play field for $500+ and make up some of the loses. If this really bothers u I wouldn't buy NIB

No its not the risk... big difference between some pooling and your playfield literally chipping apart 30 plays into it.

Listen its really simple....don't buy NIB games....I stayed on the side line for two years due to all these issues, and decided to change course as I love GNR and wanted the CE....So I rolled the dice thinking there was little chance this issue would continue, but here we are. I guarantee u there will dozens of nice games for sale in 6-12 months that u can inspect prior to purchase.

I cancelled my Avengers, there are heaps worse issues on that thing than some playfield pooling or chipping that can be repaired. There's design issues with the subway and owners trying to redesign it so it works, there's QC issues where people are getting machines that you can't take the glass off, opto's plugged in backwards etc

Very much looking forward to the Gunners though.

listen don't tell me what do to. the vast majority of NIB games from every manufacturer don't have issues to this degree. if you want to create some delusion in your mind that this is normal go ahead.

None of this happened for POTC and was much more wide spread across SE/LE/CE.

I am not saying it has or it will. Simply saying what "making it right" would actually be.

Bingo..this is why there will be no more done other than washer cover up kits and at best a replacement unpopulated PF for the worst case
Damages.

There really is no need for them to do more or change anything since you all are lining up in droves for the game.

I got a unpopulated PF which I would have to pay someone to do the swap years down the road.
If I recall, Quotes for this type of swap are north of $1500. Several on here looked into it.

I honestly didnt realize this topic was so polarizing.

I know the demand has been huge, and rightfully so! I just dont think its right to see flaws such as this right out of the box. I had to tweak each and every single mech on Elvira, not once was I ever angry. Seeing several posts starting to have issues after 30-50 games including one post where art has completely separated from the bare wood is cause for concern to me.

I am one of the many people who roll their eyes seeing people complaining about dimpling, etc. , but this is the fear of art flaking / chipping off your playfield. I shouldnt have to worry about this just because I chose to purchase NIB.

The vast majority of NIB GNR games won't have this issue either, but the reality is some will.....or u can continue to stress out assuming JJP and or Stern will fix all these problems...its not gonna happen....so ya theres a risk, because if it does happen u know damn well the best you'll get is a unpopulated play field....all the above problems go away if u buy a nice HUO game that u can inspect

I hope you're right. So far every single owner that has bothered to post an update seems to have started to see issues. The scary thing to me is that the "pooling" issues seem to start after a bit of play.

Did you join Pinside yesterday? lol Everything is polarizing! JK!

I walked right into that

I have to agree! That’s a beautiful game

Lol. That aside. Have to ask what range of scores are you putting down on this game? This game still beats me down especially those outlanes unless you Really use those tilt warnings. 1-2 million is a good round for me though I have had a few in the 5-7 million range but those are less often.

No, nothing that compares to yours. While the sheep (people) have been grazing in the fields, the wolves (corporations) have been slowly taking back control.

JJP called my distro last week about payment on another shipment of LE's, the line is still moving.

I ordered an LE with a smaller distributor hoping I'll get it sooner rather than being in line with one of the bigger, popular ones. He said "I've got 8 on order, your name is on one." Hoping I made a good choice.

My scores are about the same usually around 1 to 2M sometimes maybe 3. I’ve had a couple games that were pretty high scoring for me between six and 8 million.

I definitely need to play more though.

I have issues with my Avengers LE and Stern is taking care of it.

I did have to email them several times to get things situated, but in the course of 5 emails, I am all set !

People with issues should spend time calling and emailing JJP. In the time it takes to constantly complain here about it, the issue could (possibly) be resolved.

These machines cost a lot of money, and a certain amount of due dilligence (speaking with the company via emails, phone calls, etc) is warranted on the purchaser's part.

That's ok, they gave most of us the middle finger if we tried to go through distributors for a CE. At least you are getting one. Still don't care for the poster art package.

Reply on Facebook, jjp says another run of le's currently on the line.

Yup. Saw that to. Hope mine's on there.

Does anyone know what washers would be best to put on these posts? Thinking of just putting a washer on every post once I get the game.

What’s everybody doing for side blades? Curious if mirror blades fit or if it’s too tight

My machine is tight with no blades. Not tight as in difficult to lift, but very little wiggle room.

Kind of like the ones from Titan in multiple colors.

https://www.titanpinball.com/index.php?route=product/product&product_id=154&search=Washer

I think you'll find those are only suitable for star posts/plastic posts not the metal ones on GNR

Just got my tracking number. Should be picking it up Wednesday after work. Can’t wait.

These are handy to protect the blades. Never tried them on JJP but it says they work on WPC type cabinets, so the should work.

https://www.pinballlife.com/interior-cabinet-protector-blade-set.html

Very interesting. I imagine one could trim those down to fit the metal posts. Maybe?

I have made a mess of my blades on the Hobbit from lifting the playfield. May give these a shot.

You can go to dollar store and buy the thin cardboard for crafts. Cut it to shape and fold it over the edge.

They come in two sizes of which would work fine on the metal posts. However, they specifically state the washers are not designed for this.

Probably because the metal-on-silicone might wear faster, I dunno.

In order to get ahead of any issues with pooling. When I get my LE am I crazy to pull apart the game and put better rubber washers and metal washers in place before even playing one game?

Just wondering if any of you NIB buyers are doing anything to prevent issues. I herd pooling if it happens starts after 30 plus games.