I wrote to the CEO Brett and Jack about the playfield problem. I don't expect a reply and if they don't reply in a week or so I'm probably going to sell the game which is a shame. They have both read the email.
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Subject: Current JJP GNR Playfield Situation.
Hello all,
My name is Neil McRae I’m based in the UK and I love pinball.
Firstly congrats on a great game, GNR is fantastic, I’d also especially call out the online capability which is making a huge difference particularly through the pandemic. Well done but…
In the dark and distant past I used to be the guy who got these emails from the CEO about important customers emailing and I was tasked to resolve them so I don’t send this email lightly.
However, as you know many people (and I’m a math and stats geek so probability and likelihood is my thing) are having terrible issues with their GNR playfield. I’m one of them on my LE; supplied by Pinball Heaven here in the UK. (Phil does a fantastic job for you guys here). This has been an ongoing issue at JJP for years it would appear. I borrowed a Wonka from Phil and it had the same problem and frankly put me off buying another JJP game I’m afraid to say, my good friend who is one of your biggest evangelists and owns every CE game you have made; he had the same issue with both his Pirates and Wonka.
However, both you and Mirco Playfields both stated that you were very bullish that this problem was resolved and I believed you because I’m a great believer that people always want to do their best and you guys nor Mirco don’t want to ship awful playfields. So I ordered GNR LE, but cards on the table guys (it’s that math geek in me I’m afraid)-> I wasn’t fully convinced you had solved this problem and I set my expectation low.
Starting to see the issues on GNR reported on Facebook and Pinside and I paid particular attention to my game checking everything was as how it arrived. (BTW I even streamed the delivery (first in the UK!) and unboxing and many of your excellent development guys joined it! It was awesome!) Then a few weeks later a friend who took delivery at the same time in the UK emailed with some pictures that made my heart sink. He had the chipping problem. I didn’t see this on my game but I don’t play so often – a few weeks later, same problem starts to appear on my game. I’ve reported it to Phil and he has reported it to you and I was asked to check the tightness of the posts which ~are~ tight and how they came from the factory. We have heard nothing since.
I’ve seen you guys on stage, in Chicago and in Texas, and I totally get the passion and love you put into your games – these issues aren’t the JJP brand you want to have, but nonetheless they are here and they are real and (again math geek) more likely than we would all like.
I would kindly like to ask what your intentions are to solve these problems? the entire pinball world wants to hear that you have solved it.
GNR has been massive for you unfortunately the sweetness of that is being taken away by the bitterness of the quality of the playfield. Irrespective of what happens to me personally in this issue I hope you solve it properly and permanently and I wish you success. I look forward to hearing what your intentions are.
Thanks,
Neil.
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Neil J. McRae – Alive and Kicking.
[email protected]
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