I know someone who could have said the exact same thing until last week.

Some rubber and adhesive blends can react poorly with clear over time, clouding it (and maybe some other stuff I don't know about - brittleness, maybe?). If you go that route, find someone who did it before you on something like Wonka or something that's been installed for a while and ask what rubber discs they used to be safe.

I only know what I see today and so far so good. I am keeping a close eye on it, but not losing sleep over it. Haven’t checked my play count, but probably around 80-100 plays so not very many. I know others that also don’t have any issues with similar build date. My room is temp controlled and has remained at 50 or less relative humidity. Not sure if that matters, but the environment is stable.

Mine was a December build and no problems showed up until 200ish games. I truly hope yours is a good one.

YO MR. JACK

Where is my code update? Have had the game since oct and still waiting on desert demolition

Thank. Ya!!!

You’re in line behind the POTC people man. Lol.

Who’s to blame for that?

I know who she'd say...

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Im in same boat as you. April 21 le build. No problems yet like 60 plays but im now torn on this game as im scared its going to fall apart. I did order the rubber washers and will install them on the easier to get to areas.

Thank you. I didn't know that they weren't actually out yet. Tough times for him for sure!

My GnR LE is a Nov 2020 build and my playfield appears to be perfect. I have ordered the PETG washers so I'm hoping I won't find any nasty surprises when removing the posts.

April 2021 LE... Bought directly from JJP. Response was this is normal; caused by spade at the end of the ball guide. Sent me a picture of the game in the JJP breakroom... I offered to BUY a replacement playfield, and still radio silence. I have owned 50+ pins... don't recall this being an issue on a single one...

This really is one of the best pins ever made... just sucks so many issues with the manufacture...

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That’s not a crack that’s shavings from the metal it wipes clean with either a micro cloth or you could stick a magnet there and pick up the shavings...

It’s deceptive and looks like a crack but rest assured it’s not..

If that's as bad as it gets for you, count your lucky stars, you got off easy.

No question... My main point is they still have issues, and their resolution is lackluster at best... there are much worse out there.

This is not a crack everyone it’s Metal shavings that collects in a pattern outward from that ball guide in the location, it is deceptive...it looks like a crack ...you can wipe it with a micro cloth or stick a pen magnet under there and collect the shavings

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Just played an LE that’s been on location approx two weeks. Look what is happening. Sad to see.

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It is because a lot of us are waiting for our games. We are genuinely concerned about playfield issues and questioning our purchases.

We have had more than our fair share of shit playfields and I am not sure I can put myself through all that BS again. Especially the part where I am made to feel like it is my fault that I have got a shit playfield.

I plan to discuss with our distro options before we make the final payment and accept the game. There are just way too many people that have the same playfield issues.

The radio silence by JJP is really exacerbating the issue. The utter lack of regard to their loyal return customers, failure to honor their warranty (yes, the playfield is a “part”), and complete failure to do anything to resolve the issue besides applying washers is pathetic. At the very least they should ditch Mirco (ever look at buthamburg pf’s?), remove the art around the posts that get hammered, and offer us replacement pf’s at cost. I say “at cost” because I believe the issue is so widespread that if they did the right thing, like Stern has had to do, it would bankrupt JJP. Nobody wants to see another pinball company fail. On the other hand, by not acknowledging their defective playfield, and by sending one line, terse responses to aggravated costumers, they’re only fanning the flames. It pains me to know that no matter how good Eric’s future pinball designs are, I won’t consider a NIB. 2 for 2 with playfield damage and nothing besides a washer kit has made that decision for me.

In other news… Has anyone had issues with the shooter lane switches? Mine suddenly stopped registering. I guess these are magnetic pickups under the playfield? I tried reseating all connectors. I get occasional pickups from the upper couple of switches, but mainly nothing. For clarification, I’m referring to the crowd meter switches.

Agreed
Jjp just SUX as far as I’m concerned right now. Haven’t touched my CE in ten days and won’t until I get some washers, but I’m sticking with the others from now. I believe the only time I’ll make an excuse in the next coming years for jjp would be if super Mario or a Beatles yellow submarine would be made. Other than that, I’m taking a long break for as far as I can see right now. it’s taken away any excitement I had towards mods of all sorts, or anything else for that matter. I moved all my games out of the house and into the office so I can have one nice centerpiece, right now the best thing I did get for my GNR is the jjp gnr blanket,
It’s when this junk of a playfield, looks best.
With every day that passes, I am more and more upset with the situation. Forget the money spent. the excitement and hype of waiting for seven months for this game to be made, was the most fabulous time I’ve had with this hobby in many years. It’s going down the toilet just a little more with every day that passes. Say what you want. Some people just care about gameplay, I love the art and the culture perhaps even a little more than playing. And if my “kick” is having a beautifully crafted piece of furniture to look at, don’t tell me to just play the heck out of my game and forget about it. I should be able to have my cake AND eat it too in this case. We all do.
F;ck toy story! My monster bash remake is flawless. Can’t wait for the next CGC.

Nah. If they've run 2,000 jGnR so far and their cost is $300 for a playfield (it ain't $900 or $1000 they charge retail), that's $600k. Hardly enough to bankrupt them.

Figure $350 shipped. That's $700k for 2,000 machines worth. Hopefully painful enough not to use Mirco again...

This is the very least they could do to restore some kind of good will. It’s hard to believe almost any amount would bankrupt a billionaire owner. Fixing all these defective machines is the only thing to do. Can’t blame friends that now don’t want to take delivery, for fear they’ll end up sorry out of luck. So unfortunate and how can anyone enjoy playing a game with such a large purchase, that has ugly constantly staring them in the face while playing? No customer should have to pay for a replacement, but then again, aren’t the replacement PFs going to potentially have the same issues? Toy Story was on the radar, but not now.

Looking at the pics here, it seems that metal washers are more prone to tear the playfield up than actually protect them.

I will have a playfield protector installed by the distributor on my game, but started to think if I should do it myself and add rubber or nailon washers under the posts instead of the metal washers.

Those people that have installed the PF protector themselves, how difficult was it in comparison to other pins? I have put the protector myself in quite a lot of games, but there seems to be quite a lot of stuff on GnR playfield, so I feel a bit intimidated by it

Why would you want another fucked playfield?!

JJP for years now have refused to even say this is a real problem. Remember Jack and his phone calls back in the POTC mess?! Oh yeah we will solve it. They've done absolutely nothing. Zero. They don't care about their customers.

Ship it - Ship it - ship it! It's all they care about.

If you are reading this thinking your playfield is ok, you are fooling nobody but yourself eventually this will happen to your game.

If I get photos from twenty owners of the trouble areas that are undamaged with a audits photo of 200 plays I'll donate $250 to Project Pinball

Cheers,
Neil.

We had such a good run with no reported playfield issues and now all of a sudden it's like an avalanche .
I want my game to stay in as good as condition as possible , so I brought a Cliffy set which arrived the other day (but there was no carbon fibre part ?) You can just see the quality compared to what jjp offers . Cliff made the ordering process really easy and was a great guy to deal with .
It was my decision to pay for the extra protection against wear and tear but when you have art work literally ripping and flaking off the Playfield you know there is a big issue .
Micro obviously have some problems in their process and for jjp to basically tell you " to piss off " when you have a problem , is beyond disappointing .

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Yes I have had this several times,scares the crap out of me. Check connections,reboot,sometimes it takes several times of turning the machine off and on,but so far it has magically fixed it self. I was getting a stuck sensor in the top ball lock,when I did a switch test.Cleaned both the bottom and top where the sensor lights are,seems okay now.
This also seems to happen when the game sits for a while,not being played. I will bet it happens to me again. Might be a intermittent problem,I am just getting lucky it goes away.

Feel for you. This is unacceptable and you shouldn’t have to pay for “extra protection” just to try to save your big purchase from destruction. I’m sure there are a ton of unreported GNR PF problems from people who don’t even come here to pinside and show their photos. Way too much money to spend to have JJP tell us to get lost or ask what do we want them to do about it? JJP solution: send a $2 washer kit, that exacerbates the issue even more. There will be a ton of fire sale GNRs on the market, with few buyers, whom don’t want rubbish play fields in their collections. That big chunk out of your Gibson neck looks terrible. Which one of us would accept a new car with the paint and finish cracking and crinkling and flaking off all over the place, just after driving it 150 miles?

No need to " feel for me " as I haven't received my game yet .
Buying a Cliffy set is just a personal peace of mind thing .
I had a Woz RR and the Playfield was sweet as and I also had a Hobbit le and the Playfield was perfect after thousands of balls .
I also had a deposit on a potc ce but after waiting for over 18 months and with all the mechanical issues and the Playfield issues and the code not being up to what I wanted , I let that go , how stupid do I look now .
I am still going to go ahead with my GNR purchase , the game is that good but if all my art work comes off the Playfield and JJP tell me to " fuck off" , I will never buy anything off them again .

There is a menu option to calibrate sensors. Give that a run and see it it clears up your issue. I had the same thing happen last nite.

That guitar neck chip is the most concerning example. It’s a) not at a post, and b) occurs at a location where the ink doesn’t reach the edge of the clear.

It’s only one case so far, but it potentially means JJP can’t fix this just by changing their art design, aka Stern, to remove ink from around the posts.

Out of curiosity, has anyone checked other areas where the ball frequently impacts the playfield, like where the ball drops from the upper playfield? Would be interesting to see how the clear is holding up there.

You all may as well come out & disclose your problems. Do not worry about your play field issues being resolved...simply put, they never will be.

JJP silence speaks volumes.

Karma’s a bitch. Especially after how a great friend of mine was treated & the support we have given JJP over the years.

If you continue funding them with purchases, the problem will never go away. We can all point The finger at JJP, mirco, etc. Reality is, the resolution lays in the communities hands.

Bullshit. The playfield/application process is defective. Not the art package. Removing the art isn't a solution. It's a work around at best. This shouldn't be happening no matter where the art is located.

I think that MasterCard consumer protection allow for a chargeback for a defective product, up to 120 days from date of delivery (NOT purchase).

Have a look at page 234 of the MasterCard Chargeback guide:
https://www.mastercard.us/content/dam/mccom/global/documents/chargeback-guide.pdf

-Not financial advice.

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Chargebacks work ..I have done them before (never on a pin) and it is really a last resort but a very effective tool for a consumer. Not only do the charges reverse but the ball is then dropped on the seller to make up for it and make it right. If they refuse, you can even wind up keeping the item. They not only have to pay back the card company, but also incur a fine and lose credit (enough will make it impossible to charge for services)

The important thing is to document everything. Date everything and keep every piece of communication. You then send it all to the creditor and they review the case and contact the seller giving you a temp credit while the process works itself out. If the seller can't be bothered, or ignors the repair, RMA request, they are usually held liable for the charges back to the credit company, even if they agree to terms past the deadline set forth by the credit company. Usually 120 days from the start of the process but could be as little as 60

I don't think that agreement is going to meet the second "and include one of the following:" part of the document.... It's going to arrive as described. And JJP makes no claims that I am aware of that the playfield will not chip, pool, or peel.

If art adhesion is really as crappy as it seems, a playfield protector is a one-way trip. You'll likely never be able to remove it without taking chunks of the playfield with it.

Not a solution, IMO.

Has anyone heard anything other than “Per our policy we do not send replacement playfields” or “take it up with your distributor” or “we will get back to you” from JJP? When I asked I was told the first comment about their “policy”.

What has everybody with defective play field heard from their distributors?

I was told the same, and probably the first to say it publicly and i was ridiculed! Now its more than 10 or 15 of us

Problem with this, you’re only fucking the distributor you purchased from. NOT JJP.

Multiply that by at least 10x.

That’s not a bonus multiplier...but likely the minimum number of people fucked out of what they paid for.

Anybody know how many and what size of the clear petg washers we need to cover every post? I see sizes 7/8 and 3/4 but not sure which ones are needed and how many. Game is on the way soon and hoping to have these ready before hand. Thanks

No play field issues yet April 2021 build, but broke a rubber on a bumper already

What washers did your game have on it? Pics of play field?

Hey guys, so I have been talking to a few people and spoke with a couple lawyers, and one that specializes in class action suits. He’s willing to take it on, and says we have a solid case. I told him good, to know and I’ll sleep on it before going through with it. It actually costs me nothing in fees and I get “finders fee” for starting the suit. So no risk to me. I don’t want to see JJP go through this, but may have no other option. They obviously do not want to make it right. I’ll give them some time to make a public statement about how they are going to make it right. Otherwise, if they don’t care, then I don’t care either. And for the JJP apologists, I don’t care that the lawyers will make millions. It’s either JJP makes millions and rips us off, or lawyers make millions and at least we get something in return. Either way customers have messed up playfield so no difference to them. JJP has had plenty of opportunities to make this right, and washers are not the answer. Ball is in your court JJP.

Shitty. Just sell your game for a profit. Class action lawsuits only enrich lawyers, and could endanger the company making the best games in the business.

This is NOT the end of your world.