Post some pictures...
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Quoted from GreenMarine:Will post pictures later.
It sure would be nice to see some pictures of the damage, please...
Honestly I'd just leave it alone. Trying to fix the black paint might make it worse. You could easily make a new sticker of the back. There should be a clean sticker in the bottom cabinet. Snap a picture of it, then use that image to print a new one for the backbox. If I saw a shoddy paint repair job, that would catch my attention. Some scuffs...nope.
I'm probably just as picky as you, but once I shove it against the wall...out of sight, out of mind. I don't even know what the back of my pins look like. The PF and art decals? Without a doubt - yes. I go over those w/a fine tooth comb.
It definitely won't hurt the value. If the PF and cabinet decals are actually 'mint', I would think most people still consider the pin a mint game.
How do you even know the shipping company did this?
I have a ST, (albeit a pro), just a great pin.
So how much fault, if anything, is due to the seller not prepping the pin better? When I sell a pin, even locally, it's pretty much wrapped up like a mummy, head-to-toe. If I sell a pin and call it 'mint', I'm going make sure it's wrapped enough so it stays that way.
Are you even sure the mover did all the damage? Did the seller show you pictures of the back prior to shipping?
Quoted from JayDee:After seeing those last pics, I’m with OP on this. I’d be very pissed too.
That definitely was clean.
Quoted from jawjaw:Thought this wasn't that big of a deal in beginning but after seeing pics I change my mind. That's definitely an issue and should of been easily avoidable by the shipper. I guess it's not that big of a deal in the end but definitely devalues the pin. I would bring it up with the shipper and expect some kind of compensation.
Ditto here. I would think the stickers could be remedied (i.e. scan the S/N sticker in the cabinet and reprint, the other stickers get from Stern). The scuff marks...at least they don't appear to be deep (just surface, not into the wood). Wonder if a product meant to hide minor scratches (i.e. for furniture) would be adequate. If there is, I'd do a small test spot just in case it doesn't match.
Quoted from ReadyPO:Yeah, I can understand the issue better with the pics, very frustrating. I wonder what the remedy is, I guess the range is everything from acknowledging the error to no charge for the shipping, pay for a new sticker/repaint or something else?
Not to discount what the mover screwed up, but the seller really should have done something to help prevent damage. If he wrapped in plastic, then all he had to do was to make sure the back-to-front was also wrapped, and stick a piece of cardboard between the layers as he was wrapping the back side. Make it 'idiot mover proof'. Would have alleviated all the stress the buyer's going thru right now. Even the four little gliders Stern installs are pretty much useless - they just pop out.
I'm actually surprised seller didn't do that. I'm picky with my pins even after they are sold. If one goes out the door, I sure as heck make sure every inch is wrapped when the buyer shows up to take it home, just as a courtesy.
OP - Did the seller plastic wrap the back?
Quoted from jawjaw:If the shipper is a professional he should of taken precautions...
If I was the seller, I wouldn't even trust a mover if he was a professional. I'd make sure the pin is prep'd correctly when it went out the door. Period. Even if I wasn't wrapping myself, I'd make sure the mover is prepping it correctly. Not to sound snarky jawjaw...it's just common sense for the seller (if he was really picky about his pins) to say "Protect the bottom." if he's standing there watching. If someone is sticking a dolly under a pin, also knowing it will be on the ground at some point, and ditto at the destination...yeah, it will get scratched if not protected. Sure seems like the seller had a chance to say something, but didn't. "An ounce of prevention is worth a pound of cure" comes to mind.
Quoted from poppapin:Sounds like something was lacking in communications...
Sure sounds like it.
OP - Was the pin even wrapped at all in plastic? Exactly how was this shipped? Were you home when it was delivered?
Quoted from jawjaw:I would and have done the same to the games I shipped. I don't know the situation with the seller, though. Maybe he was not available or shippers moved the game to the truck first and then wrapped it. Who knows. Point I made was the seller cannot be held responsible. If someone showed up with a pickup and just threw the game in the back on a rainy day, seller cannot do much about that.
Yeah, I completely agree. Sounds like it wasn't actually the seller's requirement to prep, he just sold the pin and wasn't involved in arranging transportation/packing. Post was more about what I would have done to make sure the deal went smoothly for the buyer if I was the seller.
Quoted from GreenMarine:This was his reply when I questioned the scratches the day of delivery. Didn't take any kind of responsibility. I actually believed that was a normal part of transport until I decided to post here. Pretty sad response now that I think about it.
[quoted image]
Honestly, how much time would it have taken to have a piece of cardboard or 2 under the pin when moving? 5 seconds? 10 seconds? 30 seconds if he was a 'professional'? I have cardboard almost within arms reach when moving a pin...
While I still might have wished the seller was more careful about making sure prepping was adequate (I would have done that), that seller's answer ("There isn't anything I can do to prevent that") is total bullshit. It's not rocket science. Really, he can't figure out 'anything' on the entire planet that would have prevented the damage and this is his side job??
My original comments was to put some of the burden on the seller for not making sure it was wrapped correctly, but after seeing the thread comments the last day or so, and especially seeing the shipper's comments, I changed my mind - I'm on the buyers side now that I know more of the story.
Added over 3 years ago:Meant to say "mover's answer", not "seller's answer".
Quoted from GreenMarine:I truly appreciate everyone's feedback and thoughts on this subject...
Trying to look on the bright side, it does look like the damage is mostly cosmetic (i.e. didn't really tear up the wood). And maybe most important, looks like the yellow screened text on the back went unscathed. Perhaps with a little skill and patience, the black can be repaired. Stickers can be replaced.
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