Quoted from imnitguy:
All are good unfortunately. So I'm packing up the CPU and power driver boards and will be sending them off. I appreciate all the useful comments and I'm sorry that I might have let my frusrtation get in the way of my posts. I hope everyone has a fantastic day.
As we're not sure you receive our email, we prefer to post it here on Pinside too.
Because we are sure of the quality of the products we design and manufacture we want to settle down this issue.
We would like to offer you the following deal:
- you send us the product back, at your expense
- once received, we test your product on our factory test bench then in our TAF pinball machine: please sign with a sharpie on the back of the product to make it unique, we will record the test for full transparency.
Then two outcomes:
- the product is damaged: we refund your repair expense (up to 300USD), return shipping cost (up to 30USD), fully refund the product, and send you a new product, free of charge
- the product is functional: we send you back not only one but 2 products.
Nicolas & Timothée