Quoted from MrSanRamon:I have been reluctant to post anything here, as I don't want it to be taken as entirely negative...but as constructive as I can be.
I bought both Hot Wheels and Galactic Tank Force games NIB and sight unseen. Both are fun and I bought both to try to get the grandkids to play more pinball. I sold Hot Wheels after about a year and I got my GTF Deluxe in mid June.
Both games have some quirks. Hot wheels had a couple that I believed needed some modification so I did.
The first thing I will say that in my assessment, after making many posts in both the HW & GTF threads, is that AP is severely unprepared/understaffed to handle all the questions put forth. One is continually pointed to fill out a ticket on their site, and I did that with fairly rapid results...but unless I post my issue and solution on Pinside, no one else knows. AP does not have an LTG equivalent.
Ferret (Joe Schober) is the only employee that reviews and posts in the GTF threads. He's software and not mechanical, so his help (though appreciated) is not as necessary as a mechanical person. In fact, I'd rather he not post and spend his time on continuing to update the code.
Josh who posts here and previously in the GTF threads is very helpful and is no longer an AP employee unfortunately. Apparently a victim of issues at AP.
Second is that while they have produced and sold 5 games, only 2 of them (Houdini and Octoberfest) have actual owners manuals. The others have only partial manuals that mostly consist of setup and menu tutorial. So if you want to buy a part or take a look at an exploded drawing of an assembly for GTF, HW or LOV...there is no help there.
I will say that I find that even with it's issues, GTF is a fun game, even with it's early code. But I find that the unaddressed issues keep it from reaching it's potential.
Most people know if the issues with airballs returning from a Tank hit on GTF. AP produced and shipped bracket strengthening for the existing switch bracket, but it was not that effective after additional play. So as a fix, one Pinsider on his own, designed and generated 3d printing files for 2 parts as a better solution. He also generated an installation thread. I had these parts made and after I installed them, airballs are now almost a non-occurrence.
Another issue I had as well as others is the shooter housing. I found that on mine the back bracket was not aligned properly, so the shooter rod rubbed on the bracket making it very difficult to even get the ball to the top of the playfield.
After I realigned the shooter bracket, I found the shooter rod loose in the beehive housing. The shooter assembly has no oilite bearings, just the plastic beehive to guide the rod. Since the beehive is molded plastic there are tolerance issues. Mine weren't too bad but others have had it worse. So I bought a new beehive from Pinball life to try that one out. It had an American Pinball part number attached to it. But the hole in it was too small to allow the shooter rod to pass through it, so it's not an identical replacement part for the one on GTF. But to try to get it to work, I drilled and lapped the hole in the beehive so that the rod would go through. After finishing, the shooter assembly now works like a charm. An additional note is that the bracket that holds the beehive in, on my game, sits on top of a ground braid between 2 LEDs. Not sure why that is, as the shooter rod can't ground through the plastic beehive anyway. And it made it for me difficult to install and align the bracket without if rubbing against the rod or trying to sit on top of an LED.
If you got this far reading my post, I'm amazed...but I'll summarize anyway:
1. GTF is a fun game, regardless of it's issues
2. Game code is early, so some rules and timing issues should be fixed in future releases
3. There is no real online tech service available online...No LTG equivalent
4. The game feels like it was rushed into release, i.e. early issues that could have been seen/addressed before shipping and no manual for us to fall back on
5. Changes in AP's personnel make me wonder about the future
6. Lack of online support leads to complaining by owners as no solutions are put forth. Then owners try to find their own solutions, which (to me) makes AP look even more incompetent
7. No changes in APs approach seen...
Robert
Well, I did make it through your whole post. Is there a prize?
I actually found it beneficial and informative. I’ve read the many other posts you made on the primary GTF thread, so I was aware of some of your repair issues. But it was nice to have them summarized here.
It seems to me that the consensus among Pinsiders is that something is wrong over at AP. It could be management. It could be personnel. It could be lack of resources and/or lack of staff. It could be lack of direction (which of course comes from management). It could be that they simply don’t know how to sell such a “unique “ game as GTF. Whatever it is, their silence is not helping. Like I’ve said many times, I want them to succeed. I have Houdini and LOV, two games I very much enjoy. I hope AP will be around well into the future, but I don’t think things are going to swell for them right now. And with their competitors putting out some really good games, I think they need to get things figured out pretty damn fast.
Thanks for sharing your thoughts and experiences with us.