I'am happy that a company takes care at all. You always support your customers in a great way.
I had a dropped hot wheels NIB, the box was beaten like hell and unfortunately the impact broke the wood including the decals. My distributor was responding but without the service of AP he probably never would have changed the cabinet.
Even in a thread like this (including all the rubbish said...) they respond.
--> Dave Brennan is service at its best !
--> Josh Kugler and his team still solve anything they can codewise and add new content to houdini ! Somebody said : We need more shaker use....
In the next update you can feel it already. They asked the customers for new modes and ideas, and now you have team mode.
--> Joe also is a great guy and helps out answering any question
Pinball is all about fun, and not everyone likes a pollished highclass license. I'am really sure both JJP and stern have more ressources to build new machines than Spooky, AP or Pinball brothers. But i am really glad there is something different then JJP and stern, they are not affordable anymore. 15k for an LE or 23k for an CE ?
Guys... what the hell is going on.
Lets enjoy the variety of pinball. I am excited for the next AP titel, and hope it comes soon.