I am fairly new to the pinball hobby, purchasing my first game (Metallica) in June. I quickly got addicted and decided to buy my next game, Monster Bash LE in July.
I ordered from Mike with GAP and the game arrived on August 1st. Little to my knowledge (being a pinball noob), I was unaware that the topper was to arrive in a separate box attached to the top of the big box. I signed the receipt label with the shipper, and once I got the box inside my house quickly realized there was no topper. I contacted Mike and he was great help from the start. Between Mike and myself we had many a conversations with the shipping company who basically took no fault for the missing extra box. Even though I had taken pictures of the arrived box with shipping truck showing the extra missing box. Basically they said I signed for it and sucks to be you. They went back to go look at dock videos, and magically those videos had been erased. Needless to say I was feeling helpless, but Mike from the get go said we will get this figured out. This could have been deflating moment especially for someone new to the hobby.
Mike and I went back and forth with the shipping company, and a few weeks/months passed. He then contacted me out of the blue and said "We Found it". The shipping company had shipped the box back to Chicago Gaming Company, and CGC had it in their possession but had no idea who it belonged to. The shipping company I should mention never mentioned any of this to us, and the only reason we knew is because of us contacting CGC.
The topper was broken and CGC fixed it at no cost to myself.
Well today the topper finally arrived and it looks beautiful.
If you are looking for a distributor I would highly recommend Mike at GAP. I will definitely be purchasing from him again in the future for any CGC games which I will for sure be buying again.