Oh man Mbecker and Aurich YES!
I love Slack, but it sucks that it pulled everything out of the public view. For the hardware vendor-specific stuff, I get it, but for things that are universal, like MPF, or how to make cabinets, or bend wire, or how to glue inserts... I wish all that was in public and not locked in private Slack groups. Even for MPF I try to get people in our Slack group to use the public MPF channels, but.. Slack is so dang easy! (I don't fault them for this at all!)
There is technically an MPF Slack group, (I think avanwinkle told me about it, I probably haven't been there in 5+ years?), but then that's ANOTHER thing to login to and manage and it doesn't solve the 90 day problem.
Which, OMG, the 90 day problem. So in the FAST Slack we have like 150 people. We reached out to Slack to see if we could pay to keep all our messages. They came back with a quote for like $1k per month but would give us a kicker for like $500/mo for the first six months. hahahahahha I about fell out of my chair. I was like, "Yeah you people really don't understand the pinball market"
I think Teams is way cheaper (possibly built in to a Windows 365 sub) but everyone I dangled the idea of Teams to just assumed I was joking and quickly changed the subject.
So my approach has been for me to try to "take notes" essentially and get everything captured and published into real documentation. But of course I'm only focused on some things and really that's not scalable.
Hopefully the long term solution will be to point a ChatGPT-like thing at the whole mess and tell it to "read this and be a tech support robot now". But until then, I guess we're stuck with forums?
Speaking of forums, and specifically the MPF split between Google Groups and GitHub: First, let me say that is 100% my fault! Back when I picked Google Groups for the MPF Users forum, Groups was pretty good. Now it's horrible. (You can't even post code snippets!?!!!!??!! What year is this???) So I wanted to move us over to GitHub Discussions so we can more closely tie to the MPF development and issues there. So I turned that on, but then I learned that GitHub Discussions has limitations too (specifically around email notifications and subscriptions, details here: https://github.com/orgs/missionpinball/discussions/8). So now we have two support locations and none which are 100%
If anyone has a suggestion for a free way to host the MPF support forum that is not Google Groups or GitHub Discussions, I'd love your thoughts.