Quoted from sevenrites:Hmm, definitely sounds familiar. Now I'm wondering, was this the first time you went through them? I guess what I'm trying to ascertain now would be if this is what first time customers can expect, and maybe repeat customers get better communication and higher priority?
Is it possible that a first time customer who ordered a game before a repeat customer could get bumped to the end of the line so the repeat customer could move up higher on the list?
Quoted from Nethawk86:Yup, first time with flip n out as my local distro upped their pros $400 over msrp!!!! I wanted to go with someone everyone knows and spoke highly of, so flip n out got my money. But yeah, comms has been shaky at best with Zach and no idea on getting bumped or whatnot or even if anyone got first run pros at all from them.
Hey guys, catching up on this thread and thought I could offer some assistance. You should certainly poke/message/email/text/call/whatever myself or Nicole ([email protected]) or even Greg ([email protected]) when you have questions or concerns or interest or whatever. Me not responding is typically either in the queue to respond or I overseen it (shit happens haha), but regardless, anyone buying an expensive product like a pinball machine should ask any and every question they have. I encourage people to ask and to never feel like they are bugging me. That's silly. Sure I may get 20-30 people daily asking me where they fall in the line of Game X, but that's kind of my job, and it's a job I love and that I take more seriously than anyone I know. And my fullest apologies if I ever make a mistake and miss someone's message. Nethawk86 I believe I was able to track down your lost message and replied this morning, let me know if there is anything else I can do for ya. And sevenrites please message me here or text me the names of your friends so I can reach out the them as well.
Thanks again for the support everyone and remember, never feel like you are bugging your pinball distributor, that is our job to provide info that you request. I would be messaging my dealer as well with info, especially on a game that I am waiting FOREVER TO GET!!!! (Why does Godzilla, Foo Fighters, Jurassic Park, Deadpool, Iron Maiden, and Elvira have to be so damn good! haha)
Zach Meny
Flip N Out Pinball
[email protected]