Quoted from pinballfan68:
Hello all, just excitedly opened my pps package with a new Kiss and FP backglass, found a few issues, when unlit they look amazing but when under light is when you see some unsatisfactory blemishes. I think a little more quality control should have been put in as part of the process. The colours are not exact and I can kind of live with that, but if we are replacing original bg with repros to enhance our pins esthetics, I would have thought with today's technology, the artwork would turn out much better and there wouldn't be streaks during the silk screening process, my original doesn't. Seems like the ink is just a bit more faint or diluted as compared to the original. We have waited many years for these to come out and I'm not as happy as I thought I would be. I'm hoping this is only the first of a few to have these issues and hope they look into making them better and hope pps will look into this with the supplier.
Bruce here. This may get lengthy, so bear with me and please read this all to try to understand.
First, let it be known (as stated by others) that if you received a product that has flaws we will do what ever it takes to get you taken care of.
Now, lets go to printing school for a momment:
The late 70s into the early 80s 4 color process glasses are hands down the HARDEST glasses to recreate... period.
In order to understand why these are tough.. ine must has to have a thourough understanding of differences between spot color titles (example Blackout) and 4 color process titles like (Kiss, eightball delexe etc).
To recreate film positives from already printed “process” art where the original positives no longer survive is virtually impossible if the goal is an “exact” duplicate is desired, yet we have developed a way to accomplish that nobody we are aware of has accomplished. I am also a collector and know exactly what I am looking at when presented with a glass as to wether its a repro or not.. and frankly what ink was used due to my decades of commercial printing background.
To make references to the originals and say that these don’t exactly match would be true, I suppose in process instances. However, I am confident in stating these glasses are REALLY REALLY close to the known originals we had a specimines to copy. I am saying it that way because it’s a known fact that the origianl glasses on many many titles were also NOT all the same. We somestimes even gather 2-3 glasses to look at color variations in originals not even considering fade.. which obviously is another factor we always consider.
Kiss is a “process” glass. We will take care of you if you received a glass with issues.That title was a **tch to print.. and not to throw any other suppliers under the bus.... I know of another conpany who has tried recreating process pinball projects in the past with WIDLY off colors... and I know why. I will not site examples, as I respect that company and know how hard it is to accomplish.
In the end, most collectors just “assume” these are just not a big deal to recreate... give it a whirl.. I dare you. Speciic to process titles. We have 200 employees and millions and millions dollars worth of state of the art equipment on the floor with collectivly hundreds of years of experience behind us. Kiss took 6+ weeks to iron out from virtually nothing but old glass examples.
Now, I can admit me may have an employee that packed (2 total so far)
Glasses that should not have shipped! I apologize for that.
I personally regret the fact that folks choose to use this forum to “race to the top of the hill” and shout out each and every issue with even attempting to first contact Rick (and I ) to see if we had a mistake occur.
No threat intended here.. but just be informed that there is no line of suppliers dying to produce pain in the ass to recreate projects like this that actually have the knowledge and equipment to donthe work the way it needs done. I mean that... there are a few of us, thats it.
Now, I cannot tell exactly from the photos,
But I can see obvious ink film opacitiy issues on your glass. However, I ccanot tell (as they are quite close up) if you are blasting this from behind with unreasonablly bright and certainly NOT realistic light levels found from LEDs in areas that are actually intended to be lit. In other words,
When installed IN the machine... does this issue show at all??
Firepower specifilc comment:
This title had easily, the WORST quality original print job I have ever seen that left the pinball factories with several ORIGINAL variations of color and art.
It was a real crap glass as far as quality and consistancy (originals). That being said, we did see some that were printed decent. Our problem (well documented on this site)
was that we had to chose which one to repro in the way of color. We did choose and our colors MATCH.
At any rate, sorry you had an issue.
I have your email that you sent Rick.. and I will reach out this week to get more information to get you satisfied.
Folks... for real.. just contact us with an issue and give PInside a rest until we get to a point you feel like we can’t satisfy you.
Then blast away, of course.
This is not as easy as some of you assume.