I recently bought parts from a well known supplier. It was well over 200.00 of parts shipped FedEx. I received an email notice from the supplier stating that the parts were shipped. After waiting over 10 days, I contacted said supplier asking what the hold up could have been. The supplier replied that FedEx confirmed delivery of the package a week prior! Obviously, I did not receive the parts.

I contacted FedEx and asked for proof of delivery. FedEx supplied a company generated confirmation of the delivery with "no signature required", and as such, they are not responsible for the package once they confirm delivery. I did file a claim, but FedEx and the supplier replied that I have very little to no chance of recovering the funds.

I work from home and there is always somebody here. In addition, I live in a very nice area and porch piracy is rare.

My position is that since I paid for the parts and shipping directly to said supplier, they should be responsible for the missing parts. I am not a one off customer, I have been doing business with the supplier for a very long time.

Their position is this:

"Unfortunately there is almost no chance of getting package claims on packages marked as delivered unless the police get involved. I can work you up a replacement order, marking the items down to the lowest price possible. Let me know if that is something you are interested in"

I am curious what other pinsiders think?

Should the supplier have some liability or do I just take it right up the eject hole?

I knew this was common issue.

Gotenwill hit the nail right on the head for me. There was a reason I did not mention which supplier it was. There aren't many options for parts and supplies in our hobby. I did check other entrances and the like...nada.

It was suggested that the easiest solution was to dispute the charge with my credit card company. While this is true, I would be alienating this supplier from future purchases.

I believe the supplier is on the hook...no different from Amazon for instance. I have had merchandise not make to my front door, and a credit was cheerfully refunded. In that regard, the supplier pretty much left me on an island. They contracted the delivery service, not me.

So aggravating!

There has been times that my packages were delivered to one of the back streets wth the same house number. But, with so much time gone by, I would have thought the homeowner would have either contact/deliver to me or return to FedEX. I am hopeful that FeDEx was contacted and the package is in route....yeah right.

I just did!

But the question still remains...Why is the consumer responsible? The Supplier offered several methods of shipping as a SERVICE. Next day, 2 day, USPS, FedEx, etc. It is my position that the supplier had arranged logistics. They should stand behind it. Of course, porch piracy is different, but I am sure this is not the case. Tne reason for this? I ordered glass. The box was HUGE. I live in an older community that literally has nothing better to do than to street watch. They comment on almost everything I do. If a stranger pulled up and snatched the package, my neighbors would have been a buzz!

"The supplier should assume that you aren't lying based on your history. If getting your credit card involved for a legit reason is going to cause the supplier to ruin a thousand dollar relationship over a couple hundred, that's on them"

That's the other factor that chaps my buns. The fact I have purchased a good deal of merchandise and have a good history with the company.. It got me a promised discount on the replacement parts. Yahoo...

Certainly. I used it to file a claim. Unlike most delivery companies that take a photo of the package at the destination, all FedEx provided was a self generated typed notice stating “delivered”.

Dude...you are so right! Cotey was bought out by JB Hunt. I do business with a furniture company that subs to Hunt...The return materials had bags of urine bottles in every load. The charge back from the Furniture company was 1k PER BOTTLE...and they continue to do that!

You get it. That's what I think happened. The busted the glass and are trying to give me the shaft.

You have to have emotional equity to be "hurt". I just want the parts I PAID for.

I have thought of a decent comparison to consider that relates to our hobby. Repro backglass providers.

There are three I deal with. Essentially, all of them quote the glass plus shipping. The shipping is usually a flat rate. If the glass fails to reach me, they would supply another. If the glass arrived broken, they would provide another. In fact, I had one come to me broken. they replaced it. I would never think for a minute that the logistics is my risk. Why is this any different?

You hit the nail right on the head.

As my original post stated, I filed the claim with FedEX. I installed Ring video doorbells on both entrances to my home. I'm glad that this situation motivated me to do that. It provides great peace of mind and an assurance that future disputes will be easily verified. I never had any malice towards the supplier, but it's evident that this issue can be a polarizing one. I still believe that ultimately the supplier is responsible. I mean really, virtually their entire business relies on logistics. If they had a high delivery failure rate, they would not be a very successful enterprise. With the limited resources available to our hobby, diplomacy is the order of the day. The supplier is communicating and we are working on an equitable solution. Thanks for your thoughtful post...and the edit.