How in the world can the supplier be responsible for an item that they shipped and was marked ‘delivered’ at your door by FedEx?

As far as the nice area you live in...In my business I’m constantly doing work in upscale neighborhoods and there are more garage and porch thefts than you would ever believe.

It sounds like you are hurt by the fact that the company you give a lot of business to, won’t take care of you on this situation and I totally understand that but that’s a judgment call on their part.

Nobody is blaming the customer.

And just because you think that the supplier should provide an insurance option, they are under no obligation to do so.

Maybe it would be good business sense to offer insurance and maybe it would be good business sense to offer a full refund but as I said, that’s totally a judgment call on their part.

Waste your time fighting FedEx or suck it up admit that it’s just possible that some kid snagged it.