2 part reply .
A good way to get your packages is to get to know your driver by name . UPS and FedEx typically assign driver regular route . If driver out vacation/sick they often will know who covered for him. This local contact can help find errant package quickly . Not driver responsibility but usually good folks to work with if you ask to keep lookout for your goods. Filing with shipper is fine as well in case shipped wrong due to poor labeling.
Now issue broke machine and needed parts week or more ago . Maybe check vendor ask if you replace the order would they accept a return if part shows up later . A working game may reduce frustration .
If porch pirate poor fellow . Trying to figure out how to buy a pin he could use your parts on in this market would be very challanging ; )
Shane