Carneys Point Township, NJ
Quoted from Zitt:Given thieves aka porch pirates; I can understand why the supplier said this.
That said; As a buyer I understand the purchasers stance.
I find the whole situation interesting; Fedex and UPS screws everyone involved when these things happen.
I wonder want USPS's stance is when you pay for insurance.
They did offer to mark down the price to the lowest price seems "fair" in the absence of out-right replacement.
That said; its tough.There is no such thing. Period.
I'm a 33+ year UPS employee, I know weird that I work on pins. I was a package driver for 17 of these years, now tractor trailer driver. I can tell you when a package is MIA and the consignee denies receipt, UPS puts a tracer on the parcel and is sent out with the driver to locate it or obtain a signature if the parcel was in fact received. UPS also automatically insures the first $100 of the parcel's value. We also pay claims more than that as long as the shipper declared the value at the time shipment. UPS uses satellite positioning as proof of delivery if no signature was taken. Also the scanner (DIAD) that we use today will beep loudly if the parcel is scanned more than 300 feet from it's intended delivery address. So as long as the address is correct, it's practically impossible to misdeliver a parcel. Any driver that has many tracers issued will be disciplined. Weather or not if it's his or her fault. Managers don't like getting tracers.
UPS is also the highest for shipping in most cases, but sometimes FEDEX and USPS are more. Unfortunately more and more companies are going with FEDEX to save money. So I guess this leads to them not paying claims. I'm not bragging but I have had more issues with FEDEX and USPS than UPS.
I bought a pair of speakers on EBAY in 2008. The seller taped two boxes together to save shipping, He didn't put address on both boxes. FEDEX lost one. After trying to find it, FEDEX ended up paying the seller for the speaker instead of me. The seller kept the money and stopped communication. I complained to ebay and they gave me a $200 credit for a $90 speaker. I used the $200 towards my first pinball machine. You guessed it, a F2K.
TwinDavid I hope you get your money back or find the parcel. Did the shipper do anything to help find it? Or did they leave it up to you? I think if the seller inquired to FEDEX, they would be more prone to help than to risk losing a customer, especially a larger account, like Marco for instance. They only use FEDEX and USPS. I'm glad that PBR and PBL still use UPS.
