I recently bought parts from a well known supplier. It was well over 200.00 of parts shipped FedEx. I received an email notice from the supplier stating that the parts were shipped. After waiting over 10 days, I contacted said supplier asking what the hold up could have been. The supplier replied that FedEx confirmed delivery of the package a week prior! Obviously, I did not receive the parts.
I contacted FedEx and asked for proof of delivery. FedEx supplied a company generated confirmation of the delivery with "no signature required", and as such, they are not responsible for the package once they confirm delivery. I did file a claim, but FedEx and the supplier replied that I have very little to no chance of recovering the funds.
I work from home and there is always somebody here. In addition, I live in a very nice area and porch piracy is rare.
My position is that since I paid for the parts and shipping directly to said supplier, they should be responsible for the missing parts. I am not a one off customer, I have been doing business with the supplier for a very long time.
Their position is this:
"Unfortunately there is almost no chance of getting package claims on packages marked as delivered unless the police get involved. I can work you up a replacement order, marking the items down to the lowest price possible. Let me know if that is something you are interested in"
I am curious what other pinsiders think?
Should the supplier have some liability or do I just take it right up the eject hole?